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- Tasks: Provide top-notch IT support and resolve tech issues for clients.
- Company: Join a dynamic company that values customer service and technology.
- Benefits: Earn £25,000 plus bonuses, with training and development opportunities.
- Other info: Enjoy a Monday to Friday schedule with potential for extra hours.
- Why this job: Kickstart your IT career in a fast-paced, supportive environment.
- Qualifications: Level 3 Computing qualification or equivalent, plus a passion for tech.
The predicted salary is between 25000 - 25000 £ per year.
Salary: £25,000 per annum + up to £2,500 performance bonus + EO profit share (which was £3,000 in 2025).
This is an entry level role and previous industry experience is not essential. However, in the absence of hands-on experience, our client expects candidates to hold a minimum Level 3 Computing qualification (or equivalent), an industry-related certification (Microsoft or CompTIA), or be able to demonstrate a genuine passion for technology alongside active personal development toward a career in IT. Training and development will be provided as part of the role.
Customer service is of main importance when it comes to our client. Your day-to-day role will be taking incoming service requests from clients while providing excellent customer service. You’ll be using your technology skills to diagnose and resolve issues and maintain a healthy technology and security standard across clients’ technology stack.
You will work in an extremely fast-paced environment where a high level of attention to detail and accuracy is required, even when under extreme pressure. This is a Monday to Friday 0900 – 1700 office-based role. Additional hours will be expected once you pass your probationary period (6-months) and will be paid at time and a half rate or time in lieu. All additional shifts are on a rota basis.
The IT Support must possess the following: A genuine passion for technology.
IT Support in Kent employer: Trapeze Recruitment Services Limited
Contact Detail:
Trapeze Recruitment Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support in Kent
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of common IT issues and solutions. We recommend diving into online resources or forums to see what real-world problems people are facing.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping clients, try role-playing scenarios with friends or family. This will help you communicate clearly and effectively under pressure.
✨Tip Number 3
Network like a pro! Connect with professionals in the IT field through LinkedIn or local meetups. We can’t stress enough how valuable it is to have contacts who might refer you to job openings.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing passionate candidates who are eager to join our team and grow in their IT careers.
We think you need these skills to ace IT Support in Kent
Some tips for your application 🫡
Show Your Passion for Tech: We want to see your enthusiasm for technology! Even if you don’t have hands-on experience, share any personal projects or learning experiences that highlight your interest in IT. This will help us understand your commitment to a career in this field.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the IT Support role. Highlight relevant qualifications, certifications, and any customer service experience you have. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for both of us!
How to prepare for a job interview at Trapeze Recruitment Services Limited
✨Show Your Passion for Technology
Make sure to express your genuine interest in technology during the interview. Share any personal projects, online courses, or certifications you've pursued. This will demonstrate your commitment to the field, even if you lack hands-on experience.
✨Highlight Customer Service Skills
Since customer service is key for this role, prepare examples of how you've provided excellent service in past experiences. Whether it's in a previous job, volunteer work, or even helping friends and family with tech issues, showcasing your ability to communicate effectively will set you apart.
✨Prepare for Technical Questions
Brush up on basic IT concepts and troubleshooting techniques. Be ready to discuss common issues and how you would approach solving them. Even if you haven't worked in IT before, showing that you understand the fundamentals can impress the interviewer.
✨Demonstrate Attention to Detail
In a fast-paced environment, attention to detail is crucial. During the interview, mention instances where your meticulousness made a difference, whether in school projects or other roles. This will reassure the interviewer that you can handle pressure while maintaining accuracy.