Are you an experienced customer service professional looking to take the next step in your career? We are seeking a proactive and customer-focused Customer Service Specialist to lead a small, dedicated team and help deliver an outstanding service experience. This is an excellent opportunity to join a growing business where you'll play a key role in supporting daily operations, improving customer satisfaction, and ensuring the smooth running of the customer service function. You'll be responsible for leading by example, managing priorities, resolving escalated customer issues, and working closely with internal departments to ensure an efficient and seamless service. Our client is based in a beautiful rural location, so applicants must have their own transport. This is a full-time, office-based role working Monday to Friday, 08:00 – 17:00, with a one-hour lunch break. Key Responsibilities of Customer Service Specialist Lead, support and motivate a small team of Customer Service Advisors. Ensure all customer orders are processed and released to the warehouse for same-day dispatch. Monitor courier performance and report delivery issues to the Operations team. Manage customer service tickets, ensuring repairs and service requests are progressed within agreed timescales. Track back orders and expected delivery dates, keeping customers informed where req...
Customer Service Specialist in Kent employer: Trapeze Recruitment Services Limited
Trapeze Recruitment Services Limited is an excellent employer, offering a supportive work culture that values attention to detail and organizational skills. Located in the picturesque town of Sevenoaks, employees benefit from a balanced work-life schedule with Monday to Friday hours, alongside opportunities for professional growth within logistics and stock control. Join a team that prioritises collaboration and innovation, making your contributions meaningful and rewarding.
Contact Details:
Trapeze Recruitment Services Limited Recruitment Team
