At a Glance
- Tasks: Provide top-notch customer service and manage orders efficiently.
- Company: Join a market-leading manufacturing business with a focus on excellence.
- Benefits: Enjoy 25 days leave, pension matching, life assurance, and more.
- Other info: Hybrid working available, with a supportive and friendly team environment.
- Why this job: Be the voice of the company and build strong customer relationships.
- Qualifications: GCSE in English and Maths, plus customer service experience.
The predicted salary is between 31500 - 38500 £ per year.
A market-leading manufacturing business is looking for a customer service professional to join their team.
You will ensure all external and internal customer requests are looked after in a polite, efficient, and professional manner, maintaining platinum customer service at all times.
Your working hours will be Monday to Thursday 08:00 and 16:30 and Friday, 08:00 and 13:30.
Hybrid working is available on a Monday and Friday with a “Work from Office/Work from Home” rota that operates within the department to ensure that there is always someone available at the site.
- Key duties & responsibilities
- Processing of customer orders and quotations
- Establish and build strong customer relationships, to deliver excellent levels of customer service.
- Using the systems and tools available, prepare all customer quotations, using guidelines and system requirements.
- Ensure export compliance when processing quotations and orders.
- Proactively quote follow up and negotiate where required.
- To understand pricing, value and margin to win orders from quotations.
- Progressing orders through to shipment using the systems/tools and supporting departments to achieve this.
- Proactive communication with the customer throughout the quotation and order life cycle
- Proactively review, investigate and escalate customer complaints where applicable.
- Interfaces between customers and other functions within the organisation to provide service to new and existing customers, and make relevant business decisions for Route to Market
- Identify new sales opportunities and act on them accordingly or pass them on to the relevant contact.
- Contact potential customers and present products and services to maximise sales.
- Cross selling and up selling.
- Candidate requirements
- GCSE or equivalent in English and Maths, Grade C or above
- Customer Service - customer enquiries, quotations, managing the order process and shipments, etc
- Experience interfacing between customers and other functions within the organisation to provide service to new and existing customers
- Experience building up new and existing relationships with both internal and external customers
- PC literacy, including Microsoft Office (Word, Excel, Outlook)
Benefits
- 25 days annual leave (plus 8 bank holidays)
- Pension – the company matches the employee contribution up to 6% (4% is the minimum the employee can contribute)
- Life Assurance
- Long term ill health cover
- Occupational Health
- Subsidised restaurant
- Family friendly policies
Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.
Customer Service Administrator in Whitstable employer: Trapeze Recruitment Services Limited Careers
Join a dynamic and innovative team as a Project Engineer, where your career in project management will flourish in a supportive environment. With a strong emphasis on employee development through tailored training opportunities and a flexible work schedule, you will thrive in a culture that values collaboration and creativity. Located in a vibrant area, our company not only offers competitive benefits but also fosters a sense of community and purpose, making it an excellent choice for those seeking meaningful and rewarding employment.
Contact Details:
Trapeze Recruitment Services Limited Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Whitstable
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trapeze Recruitment Services Limited Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trapeze Recruitment Services Limited Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Whitstable
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trapeze Recruitment Services Limited Careers:Your cover letter is your chance to shine! Tell us why you want to work at Trapeze Recruitment Services Limited Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trapeze Recruitment Services Limited Careers!
How to prepare for a job interview at Trapeze Recruitment Services Limited Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
