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- Tasks: Provide first-line IT support and monitor critical systems 24/7.
- Company: Leading provider of intelligent transport systems with a strong reputation.
- Benefits: Competitive salary, bonus opportunities, and private pension scheme.
- Why this job: Join a dynamic team and make a real difference in IT support.
- Qualifications: Strong analytical and communication skills required.
- Other info: Exciting opportunity for career growth in a fast-paced environment.
The predicted salary is between 16200 - 19800 £ per year.
A leading provider of intelligent transport systems is seeking a Service Desk Analyst to join their 24/7 support team in Loughton. The Analyst will provide first-line support for critical infrastructure and applications, monitor system performance, and manage backups and general monitoring. Strong analytical and communication skills are crucial.
The role offers a competitive salary of £27,000 and a comprehensive benefits package, including a discretionary bonus and private pension scheme.
24/7 Service Desk Analyst — First-Line IT Support in Loughton employer: Trapeze Group Europe / UK
Contact Detail:
Trapeze Group Europe / UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 Service Desk Analyst — First-Line IT Support in Loughton
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to first-line IT support. We should also be ready to showcase our analytical skills with real-life examples from past experiences.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express our appreciation and reiterate our enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace 24/7 Service Desk Analyst — First-Line IT Support in Loughton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support and showcases your analytical skills. We want to see how you can contribute to our 24/7 service desk team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about first-line support and how your communication skills will help us provide top-notch service.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Trapeze Group Europe / UK
✨Know Your Tech Basics
Make sure you brush up on your IT fundamentals, especially around first-line support and common issues. Familiarise yourself with the tools and systems mentioned in the job description, as this will show that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so think of examples where you've done this successfully before.
✨Demonstrate Analytical Thinking
Prepare to discuss scenarios where you've had to analyse problems and come up with solutions. Think about specific instances where your analytical skills made a difference, and be ready to share those stories during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges they face, or how success is measured in the role. This shows your genuine interest and helps you gauge if the company is the right fit for you.
