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For Companies At a Glance
- Tasks: Support customer enquiries and ensure smooth order processing.
- Company: Leading commercial vehicle parts company with 45 years of expertise.
- Benefits: Competitive pay, company pension, and on-site parking.
- Other info: Opportunities for progression and personal growth within the company.
- Why this job: Join a supportive team and gain valuable experience in online sales.
- Qualifications: Customer service experience and strong communication skills.
The predicted salary is between 25400 - 27500 £ per year.
About Us
We are a leading commercial vehicle parts company with a proud history spanning over 45 years, based in the heart of South Ribble, Preston. Renowned for our exceptional service and expertise in the industry, we are looking for a reliable and customer-focused Customer Service Assistant to support our day-to-day operations and help maintain our high standards of service.
Role Overview
As a Customer Service Assistant, you will play a key role in supporting customer enquiries and ensuring orders are processed smoothly and accurately. You will be responsible for booking orders, replying to customers across multiple channels, and listing products on eBay. You will also assist the Head of Digital with general online tasks and daily support where needed.
Key Responsibilities
- Booking customer orders accurately and efficiently using internal systems.
- Replying to customer enquiries via eBay messages, email, and phone in a professional and helpful manner.
- Listing products on eBay, including writing clear titles/descriptions and uploading images.
- Supporting customers with product availability, delivery queries, returns, and general order updates.
- Assisting the Head of Digital with day-to-day online and admin tasks to support smooth operations.
- Maintaining accurate customer and order records, ensuring attention to detail at all times.
- Helping ensure customer satisfaction by resolving issues quickly and escalating when required.
What We’re Looking For
- Previous experience in customer service, order processing, or admin support (preferred).
- Confidence using computers and online systems (eBay experience is a strong advantage).
- Strong communication skills with a friendly and professional manner.
- Well-organised, able to manage multiple tasks and work to deadlines.
- A team player with a proactive attitude and willingness to learn.
Why Join Us?
This is a great opportunity to join a well-established and respected business where customer service is at the heart of everything we do. You’ll work in a supportive team environment and gain valuable experience in online sales and digital operations. We also offer progression opportunities for the right person, with the chance to take on more responsibility and grow within the company depending on your performance, attitude, and commitment.
Apply now to become part of our success story.
Customer Service Assistant in Darwen employer: Tranzparts Group Ltd
Contact Detail:
Tranzparts Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Darwen
✨Tip Number 1
Get to know the company inside out! Research their history, values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and enthusiasm for being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it’s crucial to sound friendly and professional. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Be proactive during the interview! Prepare some questions about the role and the team. This shows you're genuinely interested and ready to jump in and help out wherever needed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Assistant in Darwen
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service and order processing. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since you'll be dealing with customers across various channels, it's important to demonstrate your strong communication skills. Use clear and friendly language in your application to reflect the professional manner we value.
Highlight Your Organisational Skills: Being well-organised is key for this role. Mention any experiences where you've successfully managed multiple tasks or worked to deadlines. We love seeing how you can juggle responsibilities!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Tranzparts Group Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and services. Understanding their commitment to customer service will help you align your answers with what they value most.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved issues or went above and beyond for a customer, as this will demonstrate your suitability for the role.
✨Familiarise Yourself with eBay
Since eBay experience is a strong advantage, brush up on how to list products effectively and respond to customer queries on the platform. Being able to discuss this knowledge during the interview will set you apart.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This shows your interest in the role and the company. You might ask about team dynamics or opportunities for progression, which aligns with their focus on growth.