At a Glance
- Tasks: Support customer enquiries and ensure smooth order processing.
- Company: Leading commercial vehicle parts company with 45 years of expertise.
- Benefits: Competitive pay, company pension, and on-site parking.
- Other info: Opportunities for progression and personal growth within the company.
- Why this job: Join a supportive team and gain valuable experience in online sales.
- Qualifications: Customer service experience and strong communication skills.
The predicted salary is between 25400 - 27500 £ per year.
About Us
We are a leading commercial vehicle parts company with a proud history spanning over 45 years, based in the heart of South Ribble, Preston. Renowned for our exceptional service and expertise in the industry, we are looking for a reliable and customer-focused Customer Service Assistant to support our day-to-day operations and help maintain our high standards of service.
Role Overview
As a Customer Service Assistant, you will play a key role in supporting customer enquiries and ensuring orders are processed smoothly and accurately. You will be responsible for booking orders, replying to customers across multiple channels, and listing products on eBay. You will also assist the Head of Digital with general online tasks and daily support where needed.
Key Responsibilities
- Booking customer orders accurately and efficiently using internal systems.
- Replying to customer enquiries via eBay messages, email, and phone in a professional and helpful manner.
- Listing products on eBay, including writing clear titles/descriptions and uploading images.
- Supporting customers with product availability, delivery queries, returns, and general order updates.
- Assisting the Head of Digital with day-to-day online and admin tasks to support smooth operations.
- Maintaining accurate customer and order records, ensuring attention to detail at all times.
- Helping ensure customer satisfaction by resolving issues quickly and escalating when required.
What We’re Looking For
- Previous experience in customer service, order processing, or admin support (preferred).
- Confidence using computers and online systems (eBay experience is a strong advantage).
- Strong communication skills with a friendly and professional manner.
- Well-organised, able to manage multiple tasks and work to deadlines.
- A team player with a proactive attitude and willingness to learn.
Why Join Us?
This is a great opportunity to join a well-established and respected business where customer service is at the heart of everything we do. You’ll work in a supportive team environment and gain valuable experience in online sales and digital operations. We also offer progression opportunities for the right person, with the chance to take on more responsibility and grow within the company depending on your performance, attitude, and commitment.
Apply now to become part of our success story.
Customer Service Assistant in Darwen employer: Tranzparts Group Ltd
Join a leading commercial vehicle parts company in South Ribble, Preston, where customer service is at the core of our operations. We pride ourselves on fostering a supportive work culture that encourages employee growth and offers progression opportunities for dedicated individuals. With a focus on teamwork and a commitment to excellence, you'll gain valuable experience in online sales and digital operations while enjoying benefits such as a company pension and on-site parking.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Darwen
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tranzparts Group Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tranzparts Group Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant in Darwen
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tranzparts Group Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Tranzparts Group Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tranzparts Group Ltd!
How to prepare for a job interview at Tranzparts Group Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
