VP Operations Risk Management & Controls - International

TransUnion is a major credit reference agency, offering specialist services in fraud, identity and risk management, automated decisioning, and demographics. We support organisations across various sectors including finance, retail, telecommunications, utilities, gaming, government, and insurance.

We are looking for a VP Operations Risk Management & Controls - International to join our growing team. This is a senior strategic and operational leadership mandate within Global Operations, reporting directly to the SVP, International COO and partnering closely with leaders across all International regions. The VP holds accountability for establishing, maturing, and assuring a best-in-class 1st Line Operations Control Framework spanning TransUnion's International Markets, including the UK & Europe, Brazil, Canada, Latin America, Africa, India, Asia-Pacific, and any emerging markets.

As a trusted advisor to Global Operations and regional leadership teams, this role is responsible for maintaining the integrity, effectiveness, and resilience of operational risk management practices across multiple geographies, regulatory environments, and operational models. The VP provides enterprise visibility of operational risks, maps the end-to-end control ecosystem, ensures robust testing and monitoring, and drives continuous improvement across processes, data, and systems.

This mandate integrates risk strategy, regulatory alignment, operational assurance, and data-driven insight to strengthen TransUnion's control posture, enable safe business growth, and protect customers, partners, and communities across International markets. The role champions a culture of proactive risk management, innovation in analytics, and disciplined governance across all regions.

Day to Day You’ll Be:

• Strategic Risk Leadership & Alignment: Develop and deliver the International Operations Risk Management & Controls strategy across all International regions, aligning with global risk and operations standards.
• Mature and harmonise the 1st Line control environment across diverse geographies, ensuring consistency while accommodating regional regulatory nuances and market complexity.
• Serve as a strategic risk advisor to senior leaders across regions, using insights to identify emerging risks, operational vulnerabilities, and regulatory shifts.
• Maintain strong awareness of local, regional, and global risk drivers and evolving expectations.

Operational Risk Management & 1st Line Assurance:

• Govern the implementation of the 1st Line control framework across International Operations, including markets with varied scale, regulatory maturity, and operational footprints.
• Lead risk and control identification, process mapping, gap assessments, testing, monitoring, and continuous enhancement across all regional operations.
• Ensure adherence to internal standards, enterprise control frameworks, and local regulatory obligations across the International portfolio.
• Partner with global, regional, and local stakeholders to validate control effectiveness and ensure timely remediation.

Data Analytics, Insights & Reporting:

• Elevate control insights across International markets through business intelligence, automation, and AI-driven testing and validation.
• Develop comparative dashboards and analytics that highlight cross-regional trends, emerging risks, and best practice opportunities.
• Provide senior global and regional leadership with clear, actionable reporting on the state of the International control environment.

Issue Management & Remediation Governance:

• Govern remediation activities across geographically dispersed teams, ensuring consistent standards and sustainable solutions.
• Monitor, track, and challenge regional remediation plans while highlighting cross-regional themes and systemic root causes.
• Create visibility of issue trends across all International regions and embed a culture of early escalation and proactive prevention.

Regulatory Alignment & External Assurance Readiness:

• Ensure that International Operations are prepared for internal audit, regulatory examinations, and external assurance reviews, navigating differing regulatory frameworks across regions.
• Maintain documentation and evidence for all controls, accounting for variations in regional requirements.
• Promote regulatory discipline, transparency, and continuous learning across diverse countries and markets.

People Leadership & Culture:

• Lead and develop a high-performing International Operations Risk & Controls team that operates effectively across multiple geographies, cultures, and time zones.
• Foster a culture of accountability, curiosity, and continuous improvement across International Operations.
• Enhance risk capability and awareness globally through training, coaching, communication, and regional partnership.
• Promote TransUnion's mission, vision, and values while enabling collaboration across international offices and teams.

Essential Skills & Experience:

• Minimum 15 years of progressive experience in controls, operational risk, audit, quality assurance, or compliance, ideally across multi-region or multinational environments.
• Proven expertise operating in complex, regulated industries with diverse geographical footprints.
• Strong ability to interpret and align practices across different regulatory frameworks and operational models.
• Bachelor's degree required; advanced qualifications preferred.
• Demonstrated success driving consistent control uplift across multiple markets or business units.
• Exceptional communication skills with the ability to influence senior stakeholders across countries and cultures.
• Strong organisational, leadership, and change management skills, particularly in geographically dispersed teams.
• Experience with analytics, automation, or digital tooling to modernise risk and control processes is highly desirable.
• Hybrid role requiring International travel and a minimum of two days per week in the Leeds office.

Impact You’ll Make:

What’s In It For you? At TransUnion, you will be joining a friendly, forward-thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams), our benefits package includes:

• 26 days' annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
• Private health care + a variety of physical, mental, and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion - a place to grow: If there’s something on the list of essential/desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.

We know imposter syndrome is real, let’s confront it so we can continue to grow and thrive together.

Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family, and beyond. If the role is advertised as full-time, don’t let this stop you from applying. Let us know if you’re looking for a part-time or flexible working arrangement and we can discuss this with you.

Additional support: At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team; you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us.

Interview & Hiring Process: Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in-person interview, your recruiter will inform you of this.

We do not accept any unsolicited CVs from recruitment agencies. If you are a recruitment agency on our PSL, our talent team will contact you directly should we require any assistance.

Find out more about Life At TU UK.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.