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- Tasks: Screen clients for fraud incidents and provide top-notch customer service support.
- Company: Major credit reference agency with a friendly, forward-thinking team.
- Benefits: Remote work, private healthcare, generous leave policies, and professional development opportunities.
- Why this job: Make a real difference in the lives of clients and victims of fraud.
- Qualifications: Fluency in German and English, with strong customer service skills.
- Other info: Join a dynamic team and enhance your career while working from home.
The predicted salary is between 30000 - 42000 £ per year.
A major credit reference agency is seeking a Customer Service Incident Coordinator. The role requires fluency in German and English and involves screening clients regarding fraud incidents, providing customer service support, and gathering evidence for cases.
The position offers a remote working arrangement with opportunities for professional development and well-being initiatives, such as private healthcare and generous leave policies.
Join a friendly, forward-thinking team and help make a difference in the lives of clients and victims of fraud.
Remote Bilingual Incident Coordinator — German & English in Shefford employer: Transunion
Contact Detail:
Transunion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Bilingual Incident Coordinator — German & English in Shefford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for virtual interviews by practising common questions and scenarios related to incident coordination. Make sure you can showcase your bilingual skills and how they’ll help in providing top-notch customer service.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website for the best chance at landing that remote gig! We’ve got all the resources you need to make your application stand out, so don’t miss out on the opportunity to join a friendly, forward-thinking team.
We think you need these skills to ace Remote Bilingual Incident Coordinator — German & English in Shefford
Some tips for your application 🫡
Show Off Your Language Skills: Since this role needs fluency in both German and English, make sure to highlight your language skills right at the start. Use examples from your past experiences where you’ve successfully communicated in both languages.
Tailor Your Application: Don’t just send a generic CV and cover letter! We want to see how your experience aligns with the specific responsibilities of the Incident Coordinator role. Mention any relevant customer service or fraud incident experience you have.
Be Personable: We’re all about friendly vibes here at StudySmarter! Let your personality shine through in your application. A warm, approachable tone can make a big difference and show us you’d fit right into our team.
Apply Through Our Website: To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way to ensure we see your application and can get back to you quickly!
How to prepare for a job interview at Transunion
✨Brush Up on Your Language Skills
Since the role requires fluency in both German and English, make sure you're comfortable switching between the two languages. Practise common phrases and terminology related to customer service and fraud incidents to show your proficiency during the interview.
✨Know the Company Inside Out
Research the credit reference agency thoroughly. Understand their mission, values, and recent news. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the company and its impact on clients.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations related to fraud incidents. Think of examples from your past experiences where you successfully resolved issues or provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Team Spirit
This role is part of a friendly, forward-thinking team, so highlight your ability to work collaboratively. Share examples of how you've contributed to team success in previous roles, and express your enthusiasm for being part of a supportive work environment.
