Strategic Senior Account Director in London

We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

We're looking for a Strategic Senior Account Director to join our growing team. This role is responsible for both protecting and expanding the existing recurring revenue base and driving new business growth by embedding TransUnion's solutions deeper across the Gaming Operators Player life-cycle.

Day to Day You'll Be:

• Act as the senior relationship owner, building and maintaining trusted partnerships with senior stakeholders across Responsible/Safer Gambling, KYC, Fraud, Digital, Marketing, Player Experience, Product, Procurement & C-Suite.
• Position TransUnion as a long-term strategic partner, aligning solutions to the Operator, market and regulatory priorities.
• Champion the client's voice within TransUnion, ensuring priorities influence product investment, delivery, and innovation.
• Own full recurring revenue and new business responsibility for the account, accountable for renewals, profitability, and sustainable growth.
• Drive new revenue opportunities through cross-sell, upsell, and net-new adoption of TransUnion capabilities.
• Lead contract negotiations for renewals, extensions, and major new solution deals.
• Maintain a clear and transparent account plan with robust pipeline forecasting.
• Identify white-space opportunities across multiple business units and functions.
• Co-create innovation projects, proofs-of-concept, and pilots with senior stakeholders that deliver measurable ROI.
• Leverage TransUnion's strengths in data, analytics, affordability, and fraud to support the bank's strategic growth and risk objectives.
• Orchestrate cross-functional TransUnion teams — including product, marketing, analytics, delivery, and consulting — to deliver client success.
• Provide executive reporting on account performance, risks, and opportunities to TransUnion leadership.
• Share client insights to help shape TransUnion's wider Gaming strategy and market positioning.

Essential Skills & Experience:

• Proficient in SalesForce. Comfortable traveling 50% of the time.
• Demonstrated success in collaborating with internal business units to identify and solve client business issues and develop strategic solutions.
• Proven track record years' managing Tier 1 banking relationships at Director level or equivalent; OR...
• Track record years' experience working within a high-performing sales environment, with exposure to credit risk, fraud, or digital transformation programmes.
• Strong commercial acumen, preferably with demonstrable success in driving recurring revenue and new business growth.
• Experience negotiating and managing multi-million-pound, multi-year contracts (either as buyer or supplier).
• Excellent stakeholder engagement skills, able to influence credibly at senior and C-suite level.
• Strategic, consultative approach with the ability to align solutions to client priorities.

Success Measures:

• Achievement of recurring revenue, renewal, and new business growth targets across their client/prospect portfolio.
• Breadth and depth of relationships across senior stakeholders.
• Increased adoption of TU solutions across multiple business lines.
• Client satisfaction and advocacy (measured through NPS or equivalent).
• Contribution to TU's Gaming sector growth strategy.

Impact You'll Make:

At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days' annual leave + bank holidays (increasing with service).
• Global paid wellness days off + a bonus day off to celebrate your birthday.
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan.
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools.
• Access to our diversity forums and communities so you can get involved in causes close to your heart.

TransUnion – a place to grow:

If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, let's confront it so we can continue to grow and thrive together.

Flexibility at TU:

We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you.

Additional support:

At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting ukrecruitment@transunion.com.

Interview & Hiring Process:

Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.

We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.