Product Manager - Operations Experience in London

TransUnion's Job Applicant Privacy NoticeTeam OverviewThe growing Monevo UK team supports the successful onboarding and implementation of clients across the UK market, helping new partners launch efficiently and with a consistently high-quality experience. The team coordinates activity across Commercial, Product, Technology, Operations, and Client teams to remove implementation barriers, improve onboarding processes, and support Monevo's continued growth. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. And Core ResponsibilitiesOwn the end-to-end onboarding and implementation process for all Monevo UK clients, supporting timely partner launches, revenue growth, client satisfaction, and operational efficiency. Act as the primary delivery lead between clients and internal stakeholders, coordinating activity across Commercial, Product, Technology, Operations, and Client teams. Develop and maintain clear implementation plans, delivery milestones, responsibilities, dependencies, and success measures for each client onboarding. Build credible relationships with clients and internal stakeholders, communicating implementation progress, decisions, risks, issues, and required actions clearly. Identify and remove implementation barriers, proactively resolving or escalating issues to protect launch dates and maintain a high-quality client experience. Coordinate multiple concurrent onboarding and implementation activities, balancing priorities and maintaining attention to detail in a fast-paced environment. Monitor onboarding performance and produce accurate management information, operational reports, and performance metrics to support effective decision-making. Identify and implement process improvements that reduce implementation delays, strengthen delivery consistency, and improve the scalability of Monevo's onboarding model. Partner with the wider Monevo UK team to strengthen operational capability and support the business as its client portfolio and implementation requirements grow. Knowledge And ExperiencesProven experience managing client onboarding, implementation, delivery, or operational processes within a technology, fintech, or financial-services environment, enabling effective ownership of complex partner launches. Demonstrated organizational and planning capability, including the ability to manage multiple priorities independently while maintaining attention to detail and delivering high-quality client outcomes. Strong analytical and problem-solving skills, with a proactive approach to identifying implementation barriers, evaluating options, resolving issues, and improving operational processes. Experience producing reports, management information, and operational performance metrics that provide stakeholders with clear visibility of implementation progress and delivery performance. Technical SkillsAbility to create and maintain structured client-onboarding plans, implementation schedules, delivery milestones, dependency records, issue logs, operational reports, and performance metrics. Ability to interpret delivery data and management information to identify risks, monitor implementation progress, and support informed operational decision-making. Strong presentation and written-communication capability, including the ability to communicate complex implementation information clearly to clients, senior stakeholders, and cross-functional teams. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in: Working within fintech, financial services, credit marketplaces, digital lending, credit bureau, or consumer-lending environments. Delivering Software as a Service (SaaS), Application Programming Interface (API), or other platform-based client implementations. Applying Agile delivery methodologies and product operating models within cross-functional delivery environments. At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:26 days annual leave and bank holidays (increasing with service)Global paid wellness days off and a bonus day off to celebrate your birthdayA generous contributory pension scheme and access to the TransUnion Employee Stock Purchase PlanPrivate health care and a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness toolsAccess to our diversity forums and communities so you can get involved in causes close to your heartTransUnion – a place to grow: We are open to exploring training and development opportunities for the right candidate to ensure you are successful. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting ukrecruitment@transunion.Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If you are a recruitment agency on our PSL, our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK:TransUnion Overview: At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver's seat of their professional development— while having access to help along the way. TransUnion Job TitleManager I, Business OperationsSummaryLocation: Alderley Edge; Leeds, United KingdomType: Full time