Broker Account Director in London

We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

We're looking for a Broker Account Director to join our growing Go-To-Market team. This role is ideal for someone early in their sales career or with experience in client service who wants to develop in a fast-paced, data-driven environment. You'll work closely with clients and partners to manage day-to-day needs, ensure smooth delivery of solutions, and identify opportunities to add value. Your portfolio will consist of tier 2/3 general insurers and MGAs, innovative Insurtechs, and national brokers. This is a remote role with occasional travel to client sites and TransUnion offices under our Flex Together approach.

Day to Day You’ll Be:

• Manage day-to-day client relationships, acting as the first point of contact for queries and service requests.
• Coordinate delivery of products and services, ensuring timelines and quality standards are met.
• Support account planning activities, including reporting and tracking performance against agreed objectives.
• Prepare client-facing materials such as presentations, reports, and updates.
• Identify upsell and cross-sell opportunities and work independently or with senior colleagues to progress them.
• Maintain accurate records in CRM systems and ensure compliance with internal processes.
• Collaborate with internal teams (sales, product, operations) to resolve issues and deliver excellent client experiences.

Essential Skills & Experience:

• Experience in account management, client service, or administrative support (insurance or financial services experience is a plus).
• Strong communication and organisational skills, with attention to detail.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Proactive approach to problem-solving and willingness to learn.
• Comfortable using Microsoft Office and CRM tools; experience with Salesforce is desirable.
• Willingness to travel.

Impact You’ll Make:

At TransUnion you will be joining a friendly, forward-thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days' annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion – a place to grow:

If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, let's confront it so we can continue to grow and thrive together.

Flexibility at TU:

We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part-time or flexible working arrangement and we can discuss this with you.

Additional support:

At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting ukrecruitment@transunion.com.

Interview & Hiring Process:

Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in-person interview your recruiter will inform you of this.

We do not accept any unsolicited CVs from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.