National Account Manager - full time in Leeds

TransUnion's Job Applicant Privacy NoticeTeam OverviewThe Customer Success team is responsible for managing and delivering client solutions, translating client requirements into executable project plans and successful business outcomes. The team works closely with clients and internal business partners to ensure solution delivery, onboarding success and long-term relationship growth. This role maintains a strong understanding of client objectives while serving as a key advocate for customer success within TransUnion. The position reports to the Head of Customer Success - Consumer. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.Role Overview And Core ResponsibilitiesServe as the primary delivery and issue-resolution interface between clients and internal TransUnion business units, providing high-quality account management and maintaining strong partnership relationships. Support the Account Director in identifying and maximizing growth opportunities within existing accounts while contributing to overall account planning activities. Coordinate and integrate product and service requirements across multiple functional teams to ensure successful delivery of client solutions. Manage complex client projects, implementation activities and onboarding programs from initiation through successful completion. Translate client requirements and standard solutions into defined contracts, delivery plans and service-level agreements (SLAs), ensuring client approval at implementation and go-live stages. Monitor project progress and delivery commitments to ensure contractual obligations and customer expectations are achieved. Gather and communicate Voice of Customer feedback to internal stakeholders to support product, service and operational improvements. Contribute to Net Promoter Score (NPS) initiatives by promoting positive customer experiences and strengthening client engagement. Partner with cross-functional teams to proactively resolve issues, improve delivery processes and support long-term client success. Required Knowledge And ExperiencesExperience managing client relationships, account delivery or customer success programs within a business-to-business (B2B) environment. Demonstrated experience coordinating complex projects, client implementations or onboarding activities involving multiple stakeholders. Strong understanding of client relationship management principles, including issue resolution, stakeholder communication and expectation management. Experience translating customer requirements into project plans, delivery schedules or service agreements that drive successful business outcomes. Strong commercial awareness with the ability to identify business growth opportunities and contribute to account development strategies. Required Technical Skills Project management and delivery coordination skills, including planning, tracking milestones and managing multiple workstreams simultaneously. Ability to create, interpret and manage Statements of Work (SOWs), contracts, delivery plans and Service Level Agreements (SLAs). Strong presentation, communication and stakeholder-management skills across client and internal audiences. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in: Familiarity with customer satisfaction measurement methodologies, including NPS (Net Promoter Score). Knowledge of client onboarding, implementation or service-delivery best practices. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:26 days annual leave and bank holidays (increasing with service)Global paid wellness days off and a bonus day off to celebrate your birthdayA generous contributory pension scheme and access to the TransUnion Employee Stock Purchase PlanPrivate health care and a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness toolsAccess to our diversity forums and communities so you can get involved in causes close to your heartTransUnion - a place to grow:We are open to exploring training and development opportunities for the right candidate to ensure you are successful. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.Additional support:At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting ukrecruitment@transunion.Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL, our talent team will contact you directly should we require any assistance.Find out more about Life At TU UK:TransUnion Overview:At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. Leeds, United KingdomType: Full time