Client Onboarding Administrator (Operations) in Leeds

TransUnion is a major credit reference agency, offering specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across various sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

We’re looking for a Client Onboarding Administrator to join our growing Operations team. The Onboarding Team’s primary objective is to ensure high-quality client setups using our internal systems across various products. This role involves managing client configuration queries from internal stakeholders. The team oversees the entire process, from receiving the request to setting up the client and delivering credentials. As an Onboarding Administrator, you will play a crucial role in the client welcome process and handle various administrative tasks related to the broader Business Operations team.

Day to Day You’ll Be:

• Handle client onboarding requests through administration forms and input data into internal systems.
• Maintain quality performance by adhering to TransUnion values, key performance indicators, and quality expectations.
• Manage and maintain your KPIs in line with the expectations set by your line manager.
• Support internal stakeholders with queries.
• Communicate within internal teams to ensure correct processes and procedures and identify opportunities to enhance the client experience.
• Learn and understand TransUnion’s product suite to ensure product intricacies are met.

Essential Skills & Experience:

• Track record years of experience in a financial services-based environment or similar with basic knowledge of Consumer regulations.
• Demonstrate active listening skills and fully engage with all onboarding processes to gain skills and drive the team.
• Willingness to enhance team knowledge through process building.
• Patience in handling escalated queries within internal teams.
• Ability to communicate with internal stakeholders at different competency levels, including technical and sales teams.
• High-level communication skills, both written and verbal.
• Highly detailed and organized, with the ability to manage multiple high-priority tasks.
• Proficient computer skills, including navigating the internet, web-based applications, MS Office, or other business software.

Impact You'll Make:

At TransUnion you will be joining a friendly, forward-thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams), our benefits package comes with:

• 26 days’ annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

Flexibility at TU:

We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part-time or flexible working arrangement and we can discuss this with you.

Additional support:

At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting ukrecruitment@transunion.com.

Interview & Hiring Process:

Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in-person interview your recruiter will inform you of this. We do not accept any unsolicited CVs from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.