Accounts Manager Client Manager in Leeds

TransUnion's Job Applicant Privacy NoticeTeam OverviewThe Client Experience team is responsible for ensuring clients receive maximum value from TransUnion's products and services through proactive relationship management, product adoption support, issue resolution, and ongoing client engagement. The team works closely with internal business units to improve client satisfaction, support retention, and identify opportunities for growth.This role reports into the Client Management - Team Leader. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.Deliver high-quality account management by serving as the key interface between clients and internal TransUnion business units.Improve user onboarding time and experience by guiding clients through effective adoption and engagement.Increase customer retention through relationship-focused client management.Maintain commercial awareness to identify opportunities for client growth and improved service delivery.Strong relationship management skills, with the ability to build trust internally and externally while managing customer concerns, frustration, or dissatisfaction.Required Technical SkillsExperience using Salesforce to analyse customer data points and support the development of customer success journeys.Strong working knowledge of Microsoft Excel, Microsoft Word, and Microsoft PowerPoint.Working knowledge of Microsoft Visio.Ability to use data and product insights to support client engagement, product adoption, and issue resolution.Desirable Skills & ExperienceGood project and time management skills, with the ability to manage multiple customer and internal stakeholder touchpoints.As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:26 days annual leave and bank holidays (increasing with service)Global paid wellness days off and a bonus day off to celebrate your birthdayA generous contributory pension scheme and access to the TransUnion Employee Stock Purchase PlanPrivate health care and a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness toolsAccess to our diversity forums and communities so you can get involved in causes close to your heartTransUnion – a place to grow:We are open to exploring training and development opportunities for the right candidate to ensure you are successful. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you.At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting ukrecruitment@transunion.Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL, our talent team will contact you directly should we require any assistance.Find out more about Life At TU UK:TransUnion Overview:At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver's seat of their professional development— while having access to help along the way. Leeds, United KingdomType: Full time