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- Tasks: Coordinate customer service incidents and assist clients with fraud and identity theft issues.
- Company: Join a dynamic team dedicated to helping clients navigate breaches and fraud.
- Benefits: Enjoy flexible working options and a supportive work environment.
- Why this job: Make a real impact by helping victims while developing your skills in a growing field.
- Qualifications: Fluency in Greek and English, plus experience in customer service is essential.
- Other info: Opportunity for language translation tasks if applicable.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for a Customer Service Incident Coordinator to join our growing team.
Day to Day You’ll Be:
- Screen and interview clients by telephone to compile information regarding breach/fraud and/or identity theft
- Examine and review information to discover the severity of the fraud, breach and/or identity theft
- Exercise independent judgment in setting priorities to ensure that deadlines and due dates are met
- Provide professional and courteous customer service and expert assistance to clients and victims of a breach/fraud and/or identity theft
- Manage customer and client expectations
- Act as point of contact for customer, client and internal experts
- Gather, assemble and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and claims
- Prepare letters, initiate telephone communications and act as a liaison to creditor, law enforcement and government agencies
- Communicate clearly to customer the services and support offered
- Consult with potential and existing clients on breach incidents to identify if remediation is necessary and the requirements of the remediation
- Escalate and refer any incidents that require assistance from other internal departments, coordinate the discussions, meetings and updates
Essential Skills & Experience:
- Fluent in Greek and English (Must be fluent in all 2)
- Experience in customer service
Desirable Skills & Experience:
- If applicable, language translation for correspondence, reports, training documents, other internal documents as necessary
Customer Service Incident Coordinator (Greek Speaking)-2 employer: Transunion
Contact Detail:
Transunion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Incident Coordinator (Greek Speaking)-2
✨Tip Number 1
Familiarise yourself with common fraud and identity theft scenarios. Understanding the nuances of these issues will help you demonstrate your expertise during interviews and show that you're ready to handle real-life situations.
✨Tip Number 2
Brush up on your communication skills, especially in both Greek and English. Since you'll be liaising with clients and various agencies, being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think about how you would prioritise tasks or manage client expectations in a high-pressure environment, as this role requires independent judgement.
✨Tip Number 4
Research our company culture and values at StudySmarter. Being able to align your answers with what we stand for will not only impress us but also show that you're genuinely interested in being part of our team.
We think you need these skills to ace Customer Service Incident Coordinator (Greek Speaking)-2
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you've dealt with incidents or crises. Emphasise your language skills in Greek and English, as fluency in both is essential for this position.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the Customer Service Incident Coordinator role. Mention specific experiences that demonstrate your ability to handle sensitive situations and provide excellent customer service.
Showcase Relevant Skills: Highlight skills that are particularly relevant to the job description, such as your ability to manage client expectations, communicate clearly, and exercise independent judgement. Use examples from past experiences to illustrate these skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Transunion
✨Showcase Your Language Skills
Since fluency in Greek and English is a must, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Understand the Role
Familiarise yourself with the responsibilities of a Customer Service Incident Coordinator. Be ready to discuss how you would handle specific scenarios related to fraud or identity theft, showcasing your problem-solving skills and customer service experience.
✨Prepare for Situational Questions
Expect situational questions that assess your judgement and prioritisation skills. Think of examples from your past experiences where you had to manage multiple tasks or make quick decisions under pressure, and be ready to share these stories.
✨Demonstrate Empathy and Communication Skills
As this role involves dealing with clients who may be distressed due to breaches or fraud, it's crucial to convey empathy and strong communication skills. Prepare to discuss how you would reassure clients and manage their expectations effectively.
