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For Companies At a Glance
- Tasks: Coordinate customer service incidents and provide expert assistance to clients facing fraud or identity theft.
- Company: Join TransUnion, a leading credit reference agency with a focus on innovation.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Make a real difference by helping clients navigate challenging situations with empathy and expertise.
- Qualifications: Fluent in Greek, with strong communication skills and a knack for problem-solving.
- Other info: Be part of a dynamic team dedicated to protecting clients from fraud and identity theft.
The predicted salary is between 36000 - 60000 £ per year.
TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.
We’re looking for a Customer Service Incident Coordinator (Greek Speaking) to join our growing Sontiq team.
Day To Day
- Screen and interview clients by telephone to compile information regarding breach/fraud and/or identity theft.
- Examine and analyse information to determine the severity of the fraud, breach and/or identity theft.
- Exercise independent judgment in setting priorities to ensure that deadlines and due dates are met.
- Provide professional and courteous customer service and expert assistance to clients and victims of a breach/fraud and/or identity theft.
- Manage customer and client expectations.
- Act as point of contact for customer, client and internal experts.
- Gather, assemble and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and claims.
- Prepare letters, initiate telephone communications and act as a liaison to creditor, law enforcement and government agencies.
- Communicate clearly to customers the services and support offered.
- Consult with potential and existing clients on breach incidents to determine if remediation is necessary and the requirements of the remediation.
- Escalate and refer any incidents that require assistance from other internal departments, coordinating the discussions, meetings and updates.
- Identify, report, and articulate on current trends and unique client or customer situations to both internal and external parties.
- Maintain current knowledge of all new laws and regulations pertaining to breach and identity theft.
- Prepare written proposals for breach services that fit the situation.
- Participate in project plan schedule development, monitoring and reporting.
- Direct document and data transfers between company and clients.
- Manage mailings: scrubbing data, producing letters, obtaining client approval and coordinating the delivery to mailing service.
- Ensure timely communication to internal team members, clients and other 3rd parties such as client’s counsel.
- Record and detail relevant case notes into database with strong attention to detail and accuracy of information in a timely manner.
- Ensure the closure of all resolved and confirmed incident records and final report to the client/customer.
- Accountable for the overall breach/fraud incident process efficiency and effectiveness.
- If applicable, provide language translation for correspondence, reports, training documents, and other internal documents as necessary.
- If applicable, provide live language interpretation between clients and internal departments regarding sales support, client training and incident management support calls with Forensic and Privacy experts.
Essential Skills
Customer Service Incident Coordinator (Greek Speaking) employer: Transunion
Contact Detail:
Transunion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Incident Coordinator (Greek Speaking)
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at TransUnion or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions related to customer service and incident management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! During the interview, be ready to share specific examples of how you've handled customer incidents in the past. Highlight your problem-solving abilities and how you managed client expectations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Incident Coordinator (Greek Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Incident Coordinator role. Highlight any relevant experience in customer service, fraud management, or incident coordination. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your Greek language skills – they’re super important for us!
Showcase Your Communication Skills: As a Customer Service Incident Coordinator, clear communication is key. In your application, demonstrate your ability to communicate effectively, whether it's through your writing style or by providing examples of past experiences where you’ve excelled in this area.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Transunion
✨Know Your Stuff
Make sure you understand the ins and outs of customer service, especially in relation to fraud and identity theft. Brush up on relevant laws and regulations, as well as common scenarios you might encounter. This will show that you're not just a candidate, but someone who genuinely cares about helping clients.
✨Practice Your Greek
Since this role requires Greek speaking skills, it’s crucial to practice your language proficiency. Prepare to answer questions in Greek and be ready to switch between English and Greek seamlessly. This will demonstrate your fluency and ability to communicate effectively with clients.
✨Showcase Your Empathy
In customer service, empathy is key. Be prepared to share examples of how you've handled difficult situations with clients in the past. Highlight your ability to listen, understand their concerns, and provide solutions. This will help you stand out as a compassionate candidate.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company and the role. Inquire about the team dynamics, the tools they use for incident management, or how they stay updated on trends in fraud. This shows your interest and enthusiasm for the position.
