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For Companies At a Glance
- Tasks: Engage with clients, manage accounts, and resolve queries daily.
- Company: Join TransUnion, a leading credit reference agency specializing in fraud and risk management.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be part of a team that makes a real impact in consumer protection and data insights.
- Qualifications: Looking for energetic individuals with strong communication skills and a passion for problem-solving.
- Other info: Ideal for those seeking to kickstart their career in a fast-paced, supportive setting.
The predicted salary is between 28800 - 43200 £ per year.
TransUnion\’s Job Applicant Privacy Notice What We\’ll Bring: We Are TransUnion:TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You\’ll Bring: We’re looking for a dynamic Consumer Operations Executive to join our growing Consumer Interactive team. Day to Day You’ll Be: Interface with clients, supporting with account management queries and responsible for the review/delivery of MI to clients. Pro-actively manage the Consumer Ops inbox responding to internal/external emails. Liaise with internal teams to investigate and resolve escalated client queries. Responsible for investigating data issues, along with trends and patterns, via data queries, to deliver effective and actionable insight to the business and clients. Support Consumer Interactive Identity Protection and Breach team with onboarding of new clients via set-up of breach services. Coordinate and issue client communications regarding product or service maintenance/updates. Interface with the Consumer Services teams to support the implementation of improved efficiencies within consumer communication and the dispute process….
Consumer Operations Executive employer: Transunion
Contact Detail:
Transunion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Operations Executive
✨Tip Number 1
Familiarize yourself with the credit reference industry and TransUnion's specific services. Understanding the nuances of fraud, identity, and risk management will help you stand out during discussions.
✨Tip Number 2
Brush up on your data analysis skills. Since the role involves investigating data issues and identifying trends, being able to demonstrate your analytical capabilities will be a big plus.
✨Tip Number 3
Practice your communication skills. As you'll be interfacing with clients and internal teams, showcasing your ability to convey information clearly and effectively can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of TransUnion. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Consumer Operations Executive
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Consumer Operations Executive position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in account management, client communication, or data analysis. Use specific examples that demonstrate your ability to handle client queries and resolve issues effectively.
Showcase Your Skills: Make sure to highlight skills that are relevant to the role, such as problem-solving, attention to detail, and effective communication. Mention any experience with data queries or working in a consumer-focused environment.
Craft a Compelling Cover Letter: Write a personalized cover letter that explains why you are interested in the position at TransUnion and how your background makes you a great fit. Be sure to mention your enthusiasm for supporting clients and improving processes.
How to prepare for a job interview at Transunion
✨Understand the Role
Make sure you have a clear understanding of the Consumer Operations Executive role. Familiarize yourself with the day-to-day responsibilities, such as account management and client communication, so you can speak confidently about how your skills align with these tasks.
✨Showcase Your Communication Skills
Since the role involves interfacing with clients and internal teams, be prepared to demonstrate your strong communication abilities. Share examples from your past experiences where you successfully managed client queries or resolved issues through effective communication.
✨Highlight Your Analytical Skills
The job requires investigating data issues and identifying trends. Be ready to discuss your analytical skills and provide specific examples of how you've used data to drive insights or improve processes in previous roles.
✨Prepare Questions for the Interviewers
Engage with your interviewers by preparing thoughtful questions about the team, company culture, and expectations for the Consumer Operations Executive role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
