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For Companies At a Glance
- Tasks: Support post-sales processes and provide excellent customer service to clients.
- Company: Join TransUnion, a leading credit reference agency with a focus on fraud and risk management.
- Benefits: Enjoy 26 days of annual leave, wellness days, private healthcare, and a generous pension scheme.
- Why this job: Be part of a friendly, forward-thinking team that values growth and inclusivity.
- Qualifications: Strong communication skills, attention to detail, and a collaborative mindset are essential.
- Other info: Flexible working arrangements available; training opportunities for the right candidate.
The predicted salary is between 30000 - 42000 £ per year.
TransUnion\’s Job Applicant Privacy Notice
What We\’ll Bring:
We Are TransUnion:
TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.
What You\’ll Bring:
We’re looking for a Client Success Executive to join our growing team.
This role is considered an essential position and therefore office attendance is expected Monday – Friday. There are instances where remote can be considered for this position , however this is on ad-hoc basis.
The Client Success Executive (CSE) is responsible for fully supporting the post sales process providing essential administrative and operational support to the TGE sales and client success team. Reporting into the Sales Support Manager, they will support a smooth sales processes and provide excellent customer service, delivering high quality account management for our pooled client base. As a key interface between the Client and the internal business units within TU, the CSE will also be responsible for the revenue protection of their allocated clients, handling contract renewals whilst providing best in class service.
Day to Day You’ll Be:
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Main point of contact and running of the bronze and pooled clients we have in our portfolio
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Management of the standard contracting process, enabling TGE to be a more self-sufficient department
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Supporting with client reach out and ad-hoc projects
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Management on the team client inbox
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Responding to client queries in a timely manner
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Monitoring of contract renewal activity
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Distribution of new business leads to Sales Team Leader
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Assisting the Sales Support Manager with weekly / monthly reporting / ad-hoc tasks
Essential Skills & Experience:
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Excellent communication skills with internal and external clients.
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Attention to detail with the ability to manage projects, set priorities and stay organised.
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Ability to demonstrate independence and initiative are a necessity.
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Ability to persuasively communicate ideas to colleagues and clients in scenarios with flexibility and sound judgment.
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Collaborative mindset and Team Player – not afraid to help where needed.
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Works well under pressure.
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A passion for first class service and a customer-focused mindset
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Knowledge of software applications such as Microsoft Excel, Word, PowerPoint, and Visio is desirable
Impact You\’ll Make:
What’s In It For you?
At TransUnion you will be joining a friendly, forward thinking global business.
As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:
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26 days’ annual leave + bank holidays (increasing with service)
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Global paid wellness days off + a bonus day off to celebrate your birthday
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A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
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Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
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Access to our diversity forums and communities so you can get involved in causes close to your heart
TransUnion – a place to grow:
If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.
We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together
Flexibility at TU:
We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.
Additional support:
At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting ukrecruitment@transunion.com
Interview & Hiring Process:
Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.
We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.
#LI-Onsite
Find out more about Life At TU UK:
https://twitter.com/TransUnionUK
https://www.linkedin.com/company/transunion/life/
This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment.
TransUnion Job Title
Sales Development Rep, Account Dev – Direct Sales
Beware of scams tied to potential career opportunities. If you received a link, email, text or social media communication you weren’t expecting from TransUnion, take a moment to confirm the relevant information. Be wary when providing personal information. Contact careers@transunion.com or (312) 258-1717 for assistance.
TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace.
We do this with a Tru picture of each person: an actionable view of consumers, stewarded with care.
Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics.
As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good — and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world.
#J-18808-Ljbffr
Client Success Executive employer: Transunion
Contact Detail:
Transunion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Executive
✨Tip Number 1
Familiarise yourself with TransUnion's services and the industries they operate in. Understanding their client base and the specific challenges they face will help you demonstrate your knowledge during interviews and show how you can add value as a Client Success Executive.
✨Tip Number 2
Network with current or former employees of TransUnion on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare to discuss your experience in customer service and account management. Be ready to share specific examples of how you've successfully managed client relationships and resolved issues, as this role heavily focuses on client success.
✨Tip Number 4
Showcase your organisational skills by discussing any tools or methods you use to manage projects and priorities. Since the role requires attention to detail and the ability to handle multiple tasks, demonstrating your organisational prowess will set you apart.
We think you need these skills to ace Client Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Client Success Executive role. Focus on your communication skills, project management abilities, and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of TransUnion's services. Mention specific examples of how you've successfully managed client relationships in the past.
Highlight Relevant Skills: In your application, emphasise your attention to detail, ability to work under pressure, and collaborative mindset. These are essential skills for the role and should be clearly demonstrated in your written application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for this position.
How to prepare for a job interview at Transunion
✨Showcase Your Communication Skills
As a Client Success Executive, excellent communication is key. Be prepared to demonstrate your ability to communicate effectively with both clients and internal teams. Use examples from your past experiences where you successfully managed client relationships or resolved issues.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. During the interview, discuss how you manage multiple tasks and projects simultaneously. Share specific tools or methods you use to stay organised and ensure deadlines are met.
✨Demonstrate Your Customer-Focused Mindset
TransUnion values a customer-focused approach. Prepare to discuss instances where you went above and beyond for a client or contributed to improving customer satisfaction. This will show your passion for providing first-class service.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and judgement. Think of examples where you had to make decisions under pressure or adapt to changing circumstances, as this will reflect your ability to thrive in a dynamic environment.
