Analyst, Technical Operations

What We'll Bring: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

What You'll Bring: We’re looking for an Analyst, Technical Operations to join our growing team. You’ll bring a strong foundation in data literacy, a keen eye for detail, and the ability to communicate effectively both verbally and in writing. You’ll be highly organised, proactive, and comfortable working independently or as part of a team. Your technical proficiency will include SQL, reporting tools, and Microsoft Office, and you’ll be motivated to continuously improve processes and reduce risk.

Day to Day You’ll Be:

• Operational Enablement
  • Set up data transfers internally and externally with Globalscape EFT and Connect Direct
  • Deliver automated batch services and administer customer workflows
  • Serve as a data transfer workflow expert to handle incidents and inquiries
  • Identify process improvement opportunities to improve efficiency and quality
  • Manage product updates and automation projects
  • Stay informed about broader Tech Ops responsibilities
• Cloud Service Transition
  • Operate and maintain workflows on TransUnion’s next gen OneTru cloud platform
  • Support service migration to OneTru, from planning to operations
  • Establish new operating processes and coordinate cross-team workflow ownership
• Quality & Risk Management
  • Perform thorough peer reviews to ensure code accuracy and quality
  • Actively contribute to reducing the team’s risk profile
  • Troubleshoot to resolve queries and issues independently
  • Produce and maintain high quality process documentation

Essential Skills & Experience:

• Excellent written and communication skills
• Strong attention to detail and ability to handle multiple priorities
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Microsoft PowerShell scripting
• Comfortable with SQL/T-SQL queries (simple to medium complexity), stored procedures, functions, and triggers
• Experience working with and manipulating large datasets
• Capability to run user acceptance testing (UAT)
• Strong time management and problem-solving abilities
• Experience supporting or operating a cloud-based platform/service in a production environment
• Proven ability to take a service from early life/alpha through to stable BAU, including release readiness and support handover
• Able to define and document operational processes and negotiate responsibilities across teams (e.g., RACI/ways of working)
• Experience in fast-paced, results-driven environments

Desirable Skills & Experience:

• Microsoft Power Apps and Power Automate development
• Programming using C#
• Familiarity with cloud operations/DevOps practices (monitoring, alerting, incident management, change/release management)
• Experience creating service documentation such as runbooks, support models, SLAs/OLAs, and operational dashboards
• ITIL Foundation (or equivalent practical experience in service management and continuous improvement)
• Previous experience with batch data processing systems

Impact You'll Make: At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days’ annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion – a place to grow: If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, let's confront it so we can continue to grow and thrive together.

Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.

Additional support: At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting ukrecruitment@transunion.com.

Interview & Hiring Process: Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.

We do not accept any unsolicited CVs from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.