Analyst, Global Incident Response

TransUnion is a major credit reference agency, offering specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across various sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

We’re looking for an Analyst, Global Incident Response to join our growing Global Incident Response team. The role is account and client focused, supporting the growth of our global Digital Forensics and Incident Response (DFIR) and overall IR efforts. This role focuses on servicing and growing accounts through expertise in DFIR operations, data security, privacy compliance, project management, account management and document drafting.

The ideal candidate should have at minimum, entry level knowledge of DFIR operations, threat intelligence, MITRE, privacy compliance principles and requirements, insurance, and basic data breach notification principles.

Day to Day You’ll Be:

• Conducting scoping/consultation calls with clients, partners and their staff, including other stakeholders.
• Drafting scoping/proposal documentation and supporting contractual processes.
• Rapidly and accurately responding to partner or client needs and requests, including requests for proposal, pricing quotes, and contracts as well as activities that expand existing relationships with partners.
• Managing assigned case load with minimal assistance/manage entire sales process and oversee delivery.
• Utilizing data collections tools, EDR, forensic tools, threat intelligence and dark web scrapping/search tools, APIs and other available tools to support DFIR engagements.
• Supporting Threat Actor engagements.
• Extracting, reviewing and analysing log data.
• Assisting in drafting of case work product such as forensic reports.
• Assisting the overall team through the life cycle of cases.
• Ensuring client satisfaction, engagement, and success to support retention.
• Communicating technical report findings and recommendations internally and with clients regarding identified forensic investigation evidence, vulnerabilities, data exposure and general risks.
• Assisting in current and future ongoing improvements to processes, tooling, including research on current trends and issues in the field.
• Working alongside the business development team with delivery of account management tasks such as client reporting, contracting, and quarterly account reviews.
• Utilizing key systems to accurately report insights and analyse operational and market trends in support of the business development team.

Essential Skills & Experience:

• Bachelor’s degree in cybersecurity, digital forensics, or technology related field. Exceptional related experience may be accepted in lieu of degree.
• Track record years of experience with incident response, project management, and legal compliance experience preferred.
• Track record years of experience in account management or inside sales communicating with all levels of the buying organization preferred.
• Able to work flexible hours, conduct consultations and draft initial case documentation outside of banking hours.
• Experience with EDR tools such as SentinelOne, CrowdStrike, Huntress, etc.
• Experience with Data mining tools such as Canopy preferred.
• Industry knowledge around insurance, cyber security, identity protection and/or government contract experience.
• Experience of managing complex processes to fulfilment.
• JD or Master’s in cybersecurity a plus.
• CISSP, CISM, CIPP (or CISA with a focus on privacy and security) certifications are a plus.
• Well-developed communication and listening skills; able to analyse partner or client needs quickly and effectively.
• Highly professional, self-driven who can manage multiple priorities with verbal and visual presentation skills.
• Up to 10% travel. Additional language fluency is desirable.

What’s In It For You?

At TransUnion you will be joining a friendly, forward-thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams), our benefits package includes:

• 26 days’ annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

Flexibility at TU:

We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part-time or flexible working arrangement and we can discuss this with you.

Additional Support:

At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process.

Interview & Hiring Process:

Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in-person interview your recruiter will inform you of this. We do not accept any unsolicited CVs from recruitment agencies.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.