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- Tasks: Manage consumer complaints and collaborate with a dynamic team to resolve issues.
- Company: Join a global leader in customer relations with a focus on development.
- Benefits: Enjoy 26 days of leave, wellness days, and a generous pension scheme.
- Why this job: Make a real difference by helping consumers navigate their credit reports.
- Qualifications: Experience in customer service or complaints handling is a plus.
- Other info: Flexible hybrid working model with opportunities for personal growth.
The predicted salary is between 30000 - 40000 £ per year.
In this fast-paced role, you will work with our wider Customer Relations & Consumer services team to deal with consumer complaints relating to their credit report. This exciting role will offer a host of development opportunities as part of a global team.
Day to day you will:
- Proactively manage a caseload of consumer complaints, working with all relevant internal and external customers to bring the complaint to a mutually agreeable close.
- Escalate complaints when needed.
- Support with compiling information for consumer Data Subject Access Requests (DSAR).
- Ensure quality assurance and accurate MI reporting.
- Review any 'potential complaints' cataloged in the system by Customer Services and manually review them to ascertain if they need to be worked as a complaint or placed back into the customer services work queues.
Additional Responsibilities & Qualifications:
- Working closely with the customer relations team as one day per week, you’ll be on the front line dealing with queries from consumers and clients.
- Prior experience obtained within a complaints, redress or customer services function either on the phone, web chat or via email.
- Great communication skills with the ability to empathise with the consumer and guide the conversation.
- Ability to manage multiple cases effectively, plan, prioritise your day and adapt to sudden changes easily.
Desirable Skills & Experience:
- Any experience dealing with financial services complaints and liaising with the ICO and/or Financial Ombudsman Service.
Benefits:
- 26 days' annual leave + bank holidays (increasing with service).
- Global paid wellness days off + a bonus day off to celebrate your birthday.
- A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan.
- Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools.
- Access to our diversity forums and communities so you can get involved in causes close to your heart.
Working Pattern:
Our work style for this position is 'hybrid', which involves spending 40% of your working week at one of our office sites so you’ll need to live within a sensible commutable distance from our office. We’re happy to talk flexible working.
Customer Relations Advisor in Leeds employer: TransUnion LLC.
Contact Detail:
TransUnion LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Advisor in Leeds
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about dealing with consumer complaints, make sure you can articulate your thoughts clearly and empathetically. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our Customer Relations team!
We think you need these skills to ace Customer Relations Advisor in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Relations Advisor role. Highlight your experience in complaints handling and customer service, as this will show us you understand what we're looking for.
Showcase Your Communication Skills: Since great communication is key in this role, give examples of how you've effectively communicated with customers in the past. Whether it’s through phone, email, or web chat, let us see your skills shine!
Demonstrate Your Problem-Solving Ability: We want to know how you handle complaints and resolve issues. Share specific instances where you’ve turned a negative situation into a positive outcome for a customer. This will really catch our eye!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at TransUnion LLC.
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of consumer complaints, especially in the context of credit reports. Brush up on relevant regulations and any experience you have with financial services complaints. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Showcase Your Communication Skills
Since this role requires great communication skills, prepare to demonstrate how you can empathise with consumers. Think of examples where you've successfully handled difficult conversations or resolved complaints. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Be Ready to Prioritise
In a fast-paced environment, managing multiple cases is key. Be prepared to discuss how you plan and prioritise your workload. You might want to share specific strategies or tools you use to stay organised, as this will highlight your ability to adapt to sudden changes and manage your time effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of complaints you might handle, or how success is measured in this role. This shows your genuine interest and helps you gauge if the company culture aligns with your values.