Lead Platform Engineer

We lead the regional execution of all release types through automated CI/CD pipelines, ensuring timely and high‑quality deployments. We coordinate with Global Platform testers to oversee post‑deployment validation, ensuring issues are identified, documented, and resolved efficiently. We support and deputise for the Operations and Technical Release Manager in managing the full CAB ticket lifecycle, maintaining deployment traceability and compliance. We collaborate with the Operations and Technical Release Manager to lead, manage, and prioritise Kanban workflows, improving release processes. We facilitate cross‑functional coordination of development and change activities across the UK region, aligning with business objectives and minimising disruption. We champion continuous improvement by analysing release outcomes, gathering feedback, and implementing process enhancements. We communicate release status and risks to stakeholders, ensuring transparency and proactive issue resolution. We coordinate regression testing of changes to Global Business Platforms deployed in the UK region, ensuring updates impacting UK stakeholders are validated and documented. We act as a key liaison to the Operations and Technical Release Manager, coordinating future development, maintenance, and change activities between global and UK teams. We facilitate effective communication between global and UK teams, ensuring testing outcomes, risks, and dependencies are clearly documented and addressed.

Key Responsibilities

• Provide technical leadership for the operational management of Global Business Platforms deployed in the UK region, ensuring compliance with SLAs, SLOs, RTOs, and other service commitments.
• Oversee incident management, monitoring, and escalation processes to maintain platform stability and minimise service disruptions, including participation in a 24x7 out‑of‑hours support rota.
• Collaborate with the Operations and Technical Release Manager to produce and analyse reports on platform availability, performance, and capacity.
• Provide technical leadership in troubleshooting and resolving regional issues, ensuring rapid restoration of service and minimal business disruption.
• Technically lead critical and high‑severity incident response as the primary technical representative on incident bridges.
• Coordinate and participate in post‑incident reviews with global and regional teams, driving corrective actions.
• Analyse incident data to identify root causes, predict future issues, and implement preventative controls.
• Document incident outcomes and share lessons learned to improve team knowledge and prevent recurrence.
• Lead the identification, assessment, documentation, and management of risks and issues related to Global Business Platforms deployed in the UK region.
• Oversee and support compliance and audit activities, ensuring adherence to regulatory requirements and audit readiness.
• Collaborate with risk, compliance, and audit stakeholders to address findings and implement corrective actions.
• Monitor evolving risks and regulatory changes, adapting controls and processes to maintain compliance and operational resilience.

Qualifications

• Several years of experience in technical leadership roles within cloud‑native, containerised environments, with a proven ability to deliver complex solutions at scale.
• Deep expertise in Kubernetes, including managing and supporting GKE clusters and containers in production, with advanced Helm experience.
• Strong knowledge of GCP cloud networking, load balancing, traffic management, and Google Cloud Storage; ability to architect and troubleshoot complex network topologies.
• Comprehensive knowledge of GCP compute services and experience administering, managing, and maintaining Dataproc clusters.
• Hands‑on experience with Wiz for Cloud Native Application Protection and container security, including policy definition and incident response.
• Understanding of Cloudflare.
• Significant PostgreSQL experience for database design, optimisation, and management in high‑availability environments.
• Experience with Redis for session storage management.
• Proven ability to design and support Kafka‑based data streaming architectures.
• Experience implementing and managing IAM solutions using Ping and/or Keycloak.
• In‑depth experience with Kong APIM for API lifecycle management, security, and governance.
• Strong monitoring and observability skills, including dashboard and alert creation using GCP Native Observability, Prometheus, Grafana, and OpenTelemetry.
• Demonstrated leadership in CI/CD pipeline management using Harness, including infrastructure automation with Terraform and Harness IaC pipelines.
• Experience managing secrets and sensitive data using HashiCorp Vault.
• Solid understanding of application security best practices, including integrating and acting on findings from CheckMarxOne or similar tools.
• Ability to translate high‑level architectural blueprints into detailed low‑level designs.
• Excellent communication, mentoring, and stakeholder management skills, with a passion for developing team capability and technical excellence.
• Ability to collaborate effectively with cross‑functional teams to deliver robust, secure, and scalable solutions aligned with business objectives.
• Working knowledge of HTML5, SAS, and iOS is beneficial.

Preferred Certifications

• GCP Cloud Engineer
• GCP DevOps Engineer
• GCP Security Engineer
• GCP Database Engineer
• HashiCorp Terraform Associate
• Kubernetes and Cloud Native Associate (KCNA)
• Certified Kubernetes Administrator (CKA)

Benefits

We are TransUnion, and we are committed to creating a real, positive impact through our Workforce for Good. We empower our people to grow, innovate, and contribute to a better future for our communities and customers. We support professional development, work/life flexibility, and collaboration across our global teams. Join our growing Platform Engineering team and work closely with regional and global stakeholders to improve platform reliability, compliance, and operational excellence across our UK‑deployed global platforms. We offer a collaborative environment with great people, pioneering products, and cutting‑edge technology.