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For Companies At a Glance
- Tasks: Manage consumer complaints and ensure quality assurance in a dynamic environment.
- Company: Join TransUnion, a leading credit reference agency with a focus on innovation.
- Benefits: Enjoy 26 days annual leave, wellness days, and a generous pension scheme.
- Other info: Hybrid working model with flexible arrangements and excellent career growth opportunities.
- Why this job: Make a real difference by helping consumers resolve their issues effectively.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
TransUnion is a major credit reference agency that provides specialist services in fraud, identity, risk management, automated decisioning and demographics. We support a range of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. We are looking for a Customer Relations Advisor to join our Consumer Relations team.
Responsibilities
- Proactively manage a caseload of consumer complaints, working with internal and external customers to bring complaints to a mutually agreeable close. Escalate complaints when necessary.
- Support compiling information for consumer Data Subject Access Requests (DSAR).
- Ensure quality assurance and accurate management information reporting.
- Review potential complaints catalogued in the system by Customer Services, determining whether they need to be processed as complaints or returned to the customer services queue.
- Participate in front‑line queries one day per week, handling consumer and client inquiries.
Essential Skills & Experience
- Prior experience in complaints, redress or customer services (phone, web chat or email).
- Excellent communication skills with the ability to empathise with the consumer and guide conversations.
- Ability to manage multiple cases, prioritise tasks and adapt to sudden changes.
Desirable Skills & Experience
- Experience dealing with financial services complaints and liaising with the ICO and/or Financial Ombudsman Service.
Benefits
- 26 days annual leave plus bank holidays (increasing with service).
- Global paid wellness days off and a bonus day off to celebrate your birthday.
- A generous contributory pension scheme and access to the TransUnion Employee Stock Purchase Plan.
- Private health care and various physical, mental and financial wellbeing programmes, including access to mindfulness tools.
- Access to diversity forums and communities.
Working Pattern
This position follows a hybrid model, with 40% of the week spent at an office site. Candidates should live within a reasonable commuting distance. Flexible working arrangements are considered.
Customer Relations Advisor in Leeds employer: TRANSUNION INTERNATIONAL UK LIMITED
Contact Detail:
TRANSUNION INTERNATIONAL UK LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Advisor in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TransUnion. Understand their services and values so you can show how you fit into their culture and mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience in handling complaints and customer service scenarios confidently.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your communication skills and ability to empathise with customers. Share specific examples of how you've successfully managed complaints in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Customer Relations Advisor in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Relations Advisor role. Highlight your experience in handling complaints and customer service, as this will show us you understand what we're looking for.
Showcase Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate how you can empathise with customers. Share examples of how you've successfully guided conversations in the past.
Be Organised: We want to see that you can manage multiple cases effectively. In your application, mention any tools or methods you use to stay organised and prioritise tasks, especially in a fast-paced environment.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at TRANSUNION INTERNATIONAL UK LIMITED
✨Know Your Stuff
Before the interview, make sure you understand TransUnion's services and how they relate to customer relations. Familiarise yourself with common complaints in the financial services sector and think about how you would handle them.
✨Show Off Your Empathy
As a Customer Relations Advisor, empathy is key. Prepare examples from your past experiences where you've successfully managed complaints or helped customers feel heard. This will demonstrate your ability to connect with consumers.
✨Be Ready for Role-Play
Interviews for this role might include role-playing scenarios. Practice handling a complaint or inquiry on the spot. This will help you showcase your communication skills and ability to think on your feet.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, how success is measured in the role, or what challenges the Consumer Relations team is currently facing. This shows your genuine interest in the position.