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- Tasks: Manage consumer complaints and ensure quality assurance in a dynamic environment.
- Company: Join TransUnion, a leading credit reference agency with a focus on innovation.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for personal growth.
- Other info: Be part of a supportive team that values your contributions and career development.
- Why this job: Make a real difference by helping consumers resolve their issues effectively.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
TransUnion is a major credit reference agency that provides specialist services in fraud, identity, risk management, automated decisioning and demographics. We support a range of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.
We are looking for a Customer Relations Advisor to join our Consumer Relations team.
Responsibilities:
- Proactively manage a caseload of consumer complaints, working with internal and external customers to bring complaints to a mutually agreeable close.
- Escalate complaints when necessary.
- Support compiling information for consumer Data Subject Access Requests (DSAR).
- Ensure quality assurance and accurate management information reporting.
- Review potential complaints catalogued in the system by Customer Services, determining whether they need to be processed as complaints or returned to the customer services queue.
- Participate in front‑line queries one day per week, handling consumer and client inquiries.
Essential Skills:
Customer Relations Advisor employer: TRANSUNION INTERNATIONAL UK LIMITED
Contact Detail:
TRANSUNION INTERNATIONAL UK LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at TransUnion on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer relations. We should focus on showcasing our problem-solving skills and how we handle complaints effectively.
✨Tip Number 3
Show off our communication skills! During interviews, make sure we articulate our thoughts clearly and confidently. Remember, as a Customer Relations Advisor, we need to demonstrate that we can connect with customers effortlessly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the TransUnion team.
We think you need these skills to ace Customer Relations Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Relations Advisor role. Highlight any relevant experience you have in managing complaints or working with customers, as this will show us you're a great fit for the team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about consumer relations and how your skills align with our needs. Keep it concise but engaging – we want to see your personality!
Showcase Your Communication Skills: As a Customer Relations Advisor, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. This could be through examples of past experiences or specific achievements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at TRANSUNION INTERNATIONAL UK LIMITED
✨Know Your Stuff
Familiarise yourself with TransUnion's services and the role of a Customer Relations Advisor. Understand how they handle consumer complaints and what their approach is to customer service. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
As a Customer Relations Advisor, you'll need to communicate effectively with both consumers and internal teams. Prepare examples from your past experiences where you successfully resolved conflicts or handled difficult conversations. This will demonstrate your ability to manage complaints effectively.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like a particularly challenging complaint. Think through potential scenarios beforehand and outline your thought process on how to reach a resolution. This will highlight your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.