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For Companies At a Glance
- Tasks: Handle customer enquiries and provide top-notch service from booking to aftercare.
- Company: Join a vibrant team in Oxford focused on travel and customer satisfaction.
- Benefits: Competitive salary, international travel opportunities, and generous annual leave.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Share your passion for travel while helping others create unforgettable experiences.
- Qualifications: Good telephone manner, multitasking skills, and a love for customer service.
The predicted salary is between 24000 - 30000 £ per year.
We are currently recruiting for a Reservations and Customer Service Associate to join our office in Oxford. Our focus is on delivering a high quality service – from the moment our clients make an enquiry to the moment they return home from their holiday.
Responsibilities
- Handling sales enquiries by telephone.
- Dealing with customer service matters, and ensuring prompt aftercare.
- Reservations administration.
- Processing bookings from travel agents.
- Maintaining relationships with key trade partners.
Requirements
- Have a good telephone manner.
- Be willing to share a love of travel in a customer‑facing role.
- Have the ability to multi‑task.
- Lead by example and be able to work under own initiative.
What we Offer
- Competitive salary dependent upon experience.
- Opportunity for international travel to experience our holidays.
- Participation in company pension scheme.
- Generous annual leave allowance.
Customer Service Associate - View details in Oxford employer: Transun
Contact Detail:
Transun Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate - View details in Oxford
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and services will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your telephone manner! Since this role involves handling sales enquiries by phone, it’s crucial to sound confident and friendly. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Show off your love for travel during the interview. Share personal experiences or stories that highlight your passion for customer service in the travel industry. It’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Associate - View details in Oxford
Some tips for your application 🫡
Show Your Passion for Travel: When you're writing your application, let your love for travel shine through! We want to see how your experiences and enthusiasm can enhance our customer service. Share a personal story or two that highlights your passion.
Tailor Your Application: Make sure to customise your application to fit the role of Reservations and Customer Service Associate. Highlight relevant skills like your telephone manner and ability to multi-task. We appreciate when candidates take the time to align their experience with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We love a well-structured application that’s easy to read. Use bullet points if necessary to make your key skills and experiences stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Transun
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s services and values. Research their holiday offerings and customer service approach. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Communication Skills
Since this role involves handling sales enquiries and customer service, practice your telephone manner. You might even want to do a mock call with a friend to get comfortable. Clear, friendly communication is key!
✨Demonstrate Your Love for Travel
Be prepared to share your own travel experiences and how they’ve shaped your customer service skills. Showing your passion for travel can resonate well with the interviewers and highlight your suitability for the role.
✨Prepare for Multi-Tasking Questions
Think of examples from your past where you successfully managed multiple tasks at once. The interviewers will likely ask how you handle busy periods, so having specific scenarios ready will help you stand out.