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For Companies At a Glance
- Tasks: Handle customer enquiries and manage reservations with a focus on excellent service.
- Company: Dynamic travel company based in Oxford, passionate about creating memorable experiences.
- Benefits: Competitive salary, international travel opportunities, pension scheme, and generous annual leave.
- Other info: Great opportunity for personal growth and to work in a vibrant environment.
- Why this job: Join a fun team and share your love of travel while helping customers plan their dream holidays.
- Qualifications: Good telephone manner, multitasking skills, and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
We are currently recruiting for a Reservations and Customer Service Associate to join our office in Oxford. Our focus is on delivering a high quality service – from the moment our clients make an enquiry to the moment they return home from their holiday.
Responsibilities
- Handling sales enquiries by telephone.
- Dealing with customer service matters, and ensuring prompt aftercare.
- Reservations administration.
- Processing bookings from travel agents.
- Maintaining relationships with key trade partners.
Requirements
- Have a good telephone manner.
- Be willing to share a love of travel in a customer‑facing role.
- Have the ability to multi‑task.
- Lead by example and be able to work under own initiative.
What we Offer
- Competitive salary dependent upon experience.
- Opportunity for international travel to experience our holidays.
- Participation in company pension scheme.
- Generous annual leave allowance.
Customer Service Associate - View details employer: Transun
Contact Detail:
Transun Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate - View details
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and services will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your telephone manner! Since this role involves handling sales enquiries over the phone, it’s crucial to sound friendly and professional. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Show off your love for travel during the interview. Share personal experiences or stories that highlight your passion for exploring new places, as this will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re keen on joining us at StudySmarter.
We think you need these skills to ace Customer Service Associate - View details
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let us see your love for travel shine through! Share any personal experiences or adventures that highlight why you’re excited about this role and how it aligns with our mission to provide amazing holiday experiences.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how your background fits perfectly with what we’re looking for in a Reservations and Customer Service Associate.
Highlight Your Communication Skills: Since this role involves handling sales enquiries and customer service matters, emphasise your strong telephone manner and any relevant experience. We need to know you can communicate effectively and provide top-notch service to our clients!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Transun
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s services and values. Research their holiday offerings and customer service approach. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Communication Skills
Since this role involves handling sales enquiries and customer service, practice your telephone manner. You might even want to do a mock call with a friend to get comfortable. Clear and friendly communication is key!
✨Demonstrate Your Love for Travel
Be prepared to share your travel experiences and how they’ve shaped your customer service skills. This not only shows your passion but also helps you connect with the interviewers on a personal level.
✨Prepare for Multi-Tasking Scenarios
Think of examples from your past where you successfully managed multiple tasks at once. Be ready to discuss how you prioritised and handled those situations, as this role requires strong multi-tasking abilities.