Senior Product Manager (B2B SaaS | Hybrid | UK) in London

Cover Letter Required

Please include a short cover letter outlining your interest in this role and relevant experience. The cover letter does not need to follow a formal format and will be reviewed as part of the overall application review process.

Role Overview

Accessible rail travel depends on systems that work reliably in live environments. Our Passenger Assistance platform turns passenger assistance requests into coordinated action inside live rail operations. We are hiring a Senior Product Manager for our operational platform; you will be responsible for managing a complex, multi-tenant B2B product used by rail operators across multiple countries. This role requires exceptional strategic thinking, architectural discipline, and stakeholder management skills as you navigate competing demands while maintaining platform scalability.

Strategic Context

Transreport exists to remove structural barriers in rail travel. Our vision is that everyone has access to travel everywhere. As a Series A technology company and recipient of a King’s Award, we operate across the UK, Japan and the EU, delivering award-winning accessibility and safety platforms that have supported over 10 million assistance requests for more than 1 million users. With increasing product complexity and multi-market expansion, we are hiring to ensure sustainable, scalable growth without compromising platform consistency.

Responsibilities

• Multi-Client Platform Management
  • Lead product strategy for a platform serving multiple rail operators across different countries, each with unique operational contexts and user expectations.
  • Make critical decisions about when to accommodate client-specific needs versus when to maintain platform consistency and scalability.
  • Balance the tension between customisation and scalable architecture that serves long-term value.
  • Partner with engineering to ensure the backend architecture is built for multi-tenancy, avoiding technical debt that locks us into client-specific solutions.
• Strategic Product Planning and Roadmap
  • Collaborate with the Product & Design to develop roadmaps that balance individual client needs with platform-wide improvements.
  • Synthesise diverse and often conflicting requirements from multiple clients into a coherent product vision.
  • Make tough prioritisation decisions, clearly articulating trade-offs and rationale to stakeholders.
  • Identify patterns across client requests to build scalable features that serve multiple use cases rather than bespoke solutions.
  • Define product requirements with sufficient flexibility to accommodate regional variations without fragmenting the codebase.
• Complex Stakeholder Management
  • Deeply understand and anticipate the needs of users.
  • Manage and communicate priorities, timelines and expectations.
  • Navigate cultural and operational differences across international markets.
  • Coordinate with internal teams (sales, customer success, implementation) to ensure consistent messaging and realistic expectations.
  • Build trust with clients while maintaining firm boundaries around product direction and architectural principles.
• Product Development and Execution
  • Oversee the full product lifecycle, from development to go to market.
  • Drive and implement agile product development practices.
  • Ensure high product quality and deliver value.
  • Data-driven insights to validate, challenge, and continuously improve product value.
  • Distinguish between client-specific pain points and systemic platform issues requiring fundamental changes.

Requirements

Must Haves

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field.
• Proven experience with B2B software products in a B2C context.
• Demonstrated ability to launch competitive products.
• Strong strategic, analytical, and leadership skills.
• Excellent communication skills with the ability to tailor messages to diverse audiences.
• Customer-first mindset with a drive to create outstanding user experiences.
• Knowledge of agile development and product management best practices.

Nice to Haves

• Master’s degree in a relevant discipline.

Benefits

• Private healthcare after your probation (including children).
• Hybrid working model.
• 25 days holiday.
• Volunteering Leave.
• Free flu jab for you and your family.

Culture & Operating Principles

We value: Ownership over hierarchy, Clarity over bureaucracy, Impact over job titles. We operate with high autonomy and high accountability. People are expected to raise risks early, communicate clearly, and take responsibility for outcomes.

Guaranteed Interview Scheme

We’re a Disability Confident employer and we welcome applications from disabled candidates. If you need any adjustments at any stage of the recruitment process, please tell us what would help - we’ll work with you to make the process as accessible as possible. We also offer a Guaranteed Interview Scheme (GIS) for candidates who consider themselves to have a disability as defined under the Equality Act 2010. If you indicate this option in your application and your application demonstrates that you meet the essential criteria for the role, you’ll be invited to interview or assessment. Choosing GIS doesn’t guarantee a job offer. If you have any questions, please get in touch.