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For Companies At a Glance
- Tasks: Provide 3rd line IT support remotely and on-site in Central London.
- Company: Join a leading Managed Service Provider known for Cloud Solutions.
- Benefits: Enjoy remote work options and a strong focus on team development.
- Why this job: Be part of a collaborative culture that values growth and impact.
- Qualifications: Experience with Windows, Mac OS, and knowledge of VMware or Citrix preferred.
- Other info: Permanent, full-time role with opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
Location
Remote
About the Job
You’ll join a successful Managed Service Provider (MSP) who are the go to consultancy for Cloud Solutions. The company have a real focus on the development of their team and this team ethic is at the heart of everything the business does.
A talented 3rd Line IT Support Engineer is required by a successful Managed Services company who specialise in providing IT support to the private and public sectors. Based near Wembley, you’ll provide 3rd line support services both remotely and on client sites in Central London.
Client
You’ll join a successful Managed Service Provider (MSP) who are the go to consultancy for Cloud Solutions. The company have a real focus on the development of their team and this team ethic is at the heart of everything the business does.
Skills Required (the majority of)
- Windows and Mac OS environments
- Previous experience of working for a Managed Service Provider
- Any knowledge of VMware or Citrix
- Installation and support of client servers
- IP addressing, subnets, firewall implementation, routing
- Microsoft certifications would be advantageous (Any of MCITP / MCSE / MCP / MCSA)
- Office 365 / Windows Server / Active Directory / SharePoint
Who would the role suit?
An experienced 3rd Line IT Support Engineer who is looking to make a difference and progress within a successful and growing company.
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3rd Line Support employer: Transputec Ltd
Contact Detail:
Transputec Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as VMware, Citrix, and Microsoft certifications. Having hands-on experience or relevant knowledge can set you apart during interviews.
✨Tip Number 2
Network with current or former employees of the Managed Service Provider. They can provide insights into the company culture and what they value in a candidate, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved complex IT issues. This will demonstrate your problem-solving skills and ability to work under pressure, which are crucial for a 3rd Line Support role.
✨Tip Number 4
Show enthusiasm for team development and collaboration during your interactions with us. Highlight any experiences where you've contributed to a team environment, as this aligns with the company's strong focus on team ethic.
We think you need these skills to ace 3rd Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 3rd line support, particularly with Windows and Mac OS environments. Include any specific projects or achievements that demonstrate your skills in IT support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the Managed Service Provider environment. Mention your experience with VMware, Citrix, and any Microsoft certifications you hold.
Highlight Team Collaboration: Since the company values team development, emphasise your ability to work collaboratively. Provide examples of how you've contributed to team success in previous roles.
Showcase Continuous Learning: Mention any ongoing training or certifications you are pursuing, especially those related to cloud solutions or IT support. This demonstrates your commitment to professional growth and aligns with the company's focus on development.
How to prepare for a job interview at Transputec Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows and Mac OS environments in detail. Highlight any specific projects or challenges you've faced, especially those related to VMware, Citrix, or server installations.
✨Demonstrate Team Collaboration
Since the company values team development, share examples of how you've successfully worked within a team. Discuss any collaborative projects or situations where you contributed to a positive team dynamic.
✨Understand the Company Culture
Research the company's focus on cloud solutions and their approach to managed services. Be ready to explain how your values align with their emphasis on collaboration and team development.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Practice articulating your thought process when troubleshooting issues, particularly those related to IP addressing, firewalls, and Active Directory.