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- Tasks: Lead and support drivers to enhance safety, customer experience, and compliance.
- Company: Join a leading transport company committed to road safety and employee engagement.
- Benefits: Enjoy free travel, counselling services, pension contributions, and exclusive retail discounts.
- Other info: Dynamic role with opportunities for personal growth and career advancement.
- Why this job: Make a real difference in road safety while developing your leadership skills.
- Qualifications: Strong people skills and experience in managing teams or conducting investigations.
The predicted salary is between 40000 - 50000 ÂŁ per year.
The successful candidate will proactively engage with and be the first line manager for a defined group of drivers on a route level to improve road safety, customer experience and compliance while educating employees through proactive interventions and driving up employee engagement through a variety of measures. To work effectively with and assist the Operations Manager and fellow Driver Managers whilst creating good working relationships with other internal departments.
Key Responsibilities
- Driving a significant reduction in road traffic collision and customer injury rates across designated routes.
- Embedding The Three “Sees” defensive driving strategy.
- Completing thorough investigations into all incidents to identify root cause and actions to prevent reoccurrence on an individual and wider basis.
- Actively monitoring the Bus Customer Experience Survey (BCES) and ensuring that drivers are striving for the best scores while intervening as necessary if they do not.
- Educating drivers proactively on delivering excellent customer experience.
- Having a good working knowledge of the UK Domestic Drivers’ Hours’ Regulations. Acting on any breaches found through internal checks or audits.
- Ensuring all drivers are aware of the role of the DVSA and the need to report any DVSA checks immediately.
- Carrying out driver license audits twice each year and on any enhanced risk basis.
- Managing the sickness absence levels of direct reports, either commending good attendance or applying the Attendance Policy as required.
- Producing effective occupational health referrals so that the doctor is able to assist the employee and you in managing sickness absence.
- Working with Allocations and Central Duty Managers (CDMs) to ensure staff lost mileage is minimised and that any appropriate actions are taken.
- Working with all necessary departments (e.g. Performance / Schedules / Engineering) as well as drivers to minimise lost mileage to Other Deductible (OD) reasons.
Skills, Knowledge and Expertise
- People skills – communication, listening, adaptability to your audience.
- Experience of conducting investigative interviews, preparing casework and hearing cases where applicable.
- Strong organisational, time management and communication skills.
- Good working knowledge of Microsoft Office packages.
- Qualification in IOSH would be desirable.
Benefits
- Free travel on all TfL routes for you and a friend or family member (once you’ve worked with us for three months).
- Free online and face-to-face counselling, legal advice and more through our employee assistance programme.
- Our contributory pension scheme – you put in 5% of your salary each month and we’ll add 3% on top. Our pensions also include a death-in-service benefit which pays out a tax-free lump sum if you die while you’re employed by us.
- Life insurance (if you sign up to the pension scheme).
- Employee benefits from shops and retailers – including Apple, Adidas, Nike, Vue, Odeon, Sainsbury’s, Asda, Morrisons and more.
Driver Manager in London employer: Transportukbus
Contact Detail:
Transportukbus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles. They can give you the inside scoop on what it’s really like to work as a Driver Manager and might even refer you for the job.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of UK Domestic Drivers’ Hours’ Regulations. Being able to discuss this confidently will show that you’re serious about the role and understand the responsibilities involved.
✨Tip Number 3
Showcase your people skills! During interviews, share examples of how you've effectively communicated and engaged with teams in the past. This is key for a Driver Manager, so let your personality shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Driver Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Driver Manager role. Highlight your experience with people management, road safety, and customer service. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving road safety and enhancing the customer experience. Be genuine and let your personality come through.
Showcase Relevant Experience: When filling out your application, focus on your past roles that relate to the responsibilities of a Driver Manager. Whether it's managing teams or conducting investigations, we want to see what you've done!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s straightforward and ensures your application lands in the right hands. Don’t miss out!
How to prepare for a job interview at Transportukbus
✨Know Your Stuff
Make sure you have a solid understanding of the UK Domestic Drivers’ Hours’ Regulations and The Three 'Sees' defensive driving strategy. Brush up on these topics before your interview, as they are crucial for the Driver Manager role.
✨Showcase Your People Skills
Since this role involves engaging with drivers and other departments, be ready to demonstrate your communication and listening skills. Prepare examples of how you've successfully managed teams or resolved conflicts in the past.
✨Prepare for Investigative Scenarios
Expect questions about conducting investigative interviews and preparing casework. Think of specific instances where you’ve had to investigate incidents or manage compliance issues, and be ready to discuss your approach and outcomes.
✨Highlight Your Organisational Skills
This position requires strong organisational and time management skills. Be prepared to talk about how you prioritise tasks and manage multiple responsibilities, especially in a fast-paced environment like operations.