At a Glance
- Tasks: Manage and coordinate rail replacement operations, ensuring safe and efficient service delivery.
- Company: Transport UK Rail Replacement, the UK's largest rail replacement operator.
- Benefits: Competitive salary, pension scheme, life insurance, and retail discounts.
- Other info: Exciting role with varied challenges and opportunities for personal growth.
- Why this job: Join a dynamic team making a real difference in transport during critical times.
- Qualifications: Experience in customer service or operations, strong communication skills required.
The predicted salary is between 33782 - 33782 £ per year.
Transport UK Rail Replacement is the UK’s largest rail replacement operator, providing full procurement and management services for vehicles, drivers, coordinators, supervisors and other resources when rail services are affected by planned engineering work, short-notice incidents or emergency disruption. Working closely with train operating companies and local control teams, we help keep passengers moving safely and reliably when rail replacement services are required.
We are looking for a proactive and customer-focused Controller to join our Rail Replacement team in Glasgow. This is a key operational role responsible for managing and coordinating planned and unplanned rail replacement activity, ensuring services are delivered safely, efficiently and professionally for our customers, operators and stakeholders. As a Controller, you will play an important part in the day-to-day delivery of rail replacement operations, supporting live service requirements, liaising with operators and train operating companies, managing service updates and ensuring accurate handovers between shifts.
Key Responsibilities
- Manage the daily delivery of emergency and pre-planned rail replacement operations.
- Book on operators and coordinators, confirm readiness and monitor live operational activity.
- Respond promptly and professionally to requests from train operating companies by email, telephone and Teams.
- Provide regular updates on operational changes, driver arrival, passenger collection and station access or egress issues.
- Use operational systems, including TravelNet, to review, update and close duties accurately.
- Maintain accurate documentation, including handover logs, compliance records and operational updates.
- Support operator availability checks, driver detail collation and duty reviews for upcoming work.
- Escalate issues appropriately and ensure outstanding actions are clearly included in shift handovers.
- Work collaboratively with internal teams, operators, resource managers and other stakeholders to support safe and reliable service delivery.
About You – What We’re Looking For
You will be a confident communicator with experience in customer service, operations, transport, logistics or a coordination environment. You will be comfortable working in a busy, live operational setting where priorities can change quickly, and you will be able to remain calm, organised and solution-focused under pressure.
Essential skills and experience
- Strong written and verbal communication skills, with the ability to communicate clearly and professionally.
- Experience in a customer service, operational, transport, logistics or coordination role.
- Ability to prioritise competing tasks and respond effectively to live operational issues.
- Confidence using Microsoft Office and operational systems to record and share information accurately.
- Good attention to detail and a commitment to accurate documentation and handovers.
- A proactive, flexible and team-focused approach.
Desirable
- Understanding of the bus, coach, rail replacement or wider UK travel industry.
- IOSH Managing Safely or an equivalent health and safety qualification.
- Intermediate or advanced Microsoft Office skills, particularly Excel.
- Experience of Power BI or other reporting tools.
Our values
At Transport UK, our values are part of who we are. We are respectful, straightforward, customer centric, open and welcoming. We take ownership, deliver on our promises and work in a way that is inclusive, connected and focused on continuous improvement.
Why join us?
This is an opportunity to join a specialist team at the heart of rail replacement operations, supporting passengers and stakeholders when reliable, well-coordinated transport matters most. You will be part of a responsive and experienced team working across planned events, emergency disruption and complex operational requirements, where no two days are the same.
Benefits
- Contributory pension scheme – you contribute 5% of your salary each month and we contribute an additional 3%.
- Life insurance – available when you join the pension scheme.
- Salary sacrifice benefits – access to options such as a new laptop, smart watch, TV or phone in exchange for a salary sacrifice arrangement.
- Retail and lifestyle discounts – savings with a wide range of retailers including Apple, Adidas, Nike, Vue, Odeon, Sainsbury’s, Asda, Morrisons and more.
- Eye test vouchers to support your wellbeing at work.
- Employee Assistance Programme – free, confidential support for personal and work-related matters.
Controller Rail Replacement in Glasgow employer: Transportukbus
Transport UK Rail Replacement is an exceptional employer, offering a dynamic work environment in Glasgow where no two days are the same. With a strong focus on employee wellbeing and development, we provide a contributory pension scheme, life insurance, and various lifestyle discounts, ensuring our team feels valued and supported. Join us to be part of a dedicated team that prioritises customer service and operational excellence in the heart of rail replacement operations.
StudySmarter Expert Advice🤫
We think this is how you could land Controller Rail Replacement in Glasgow
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Transportukbus.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Transportukbus. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Controller Rail Replacement in Glasgow
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Transportukbus, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Transportukbus and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Transportukbus. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Transportukbus
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Transportukbus.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Transportukbus.
