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- Tasks: Lead and support drivers to enhance safety and customer experience on the road.
- Company: Join a leading transport company committed to safety and employee engagement.
- Benefits: Enjoy free travel, counselling services, and a solid pension scheme.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in road safety while developing your leadership skills.
- Qualifications: Strong people skills and experience in managing teams are essential.
The predicted salary is between 35000 - 45000 ÂŁ per year.
The successful candidate will proactively engage with and be the first line manager for a defined group of drivers on a route level to improve road safety, customer experience and compliance while educating employees through proactive interventions and driving up employee engagement through a variety of measures. To work effectively with and assist the Operations Manager and fellow Driver Managers whilst creating good working relationships with other internal departments.
Key Responsibilities
- Driving a significant reduction in road traffic collision and customer injury rates across designated routes.
- Embedding The Three “Sees” defensive driving strategy.
- Completing thorough investigations into all incidents to identify root cause and actions to prevent reoccurrence on an individual and wider basis.
- Actively monitoring the Bus Customer Experience Survey (BCES) and ensuring that drivers are striving for the best scores while intervening as necessary if they do not.
- Educating drivers proactively on delivering excellent customer experience.
- Having a good working knowledge of the UK Domestic Drivers’ Hours’ Regulations.
- Acting on any breaches found through internal checks or audits.
- Ensuring all drivers are aware of the role of the DVSA and the need to report any DVSA checks immediately.
- Carrying out driver license audits twice each year and on any enhanced risk basis.
- Managing the sickness absence levels of direct reports, either commending good attendance or applying the Attendance Policy as required.
- Producing effective occupational health referrals so that the doctor is able to assist the employee and you in managing sickness absence.
- Working with Allocations and Central Duty Managers (CDMs) to ensure staff lost mileage is minimised and that any appropriate actions are taken.
- Working with all necessary departments (e.g. Performance / Schedules / Engineering) as well as drivers to minimise lost mileage to Other Deductible (OD) reasons.
Skills, Knowledge and Expertise
- People skills – communication, listening, adaptability to your audience.
- Experience of conducting investigative interviews, preparing casework and hearing cases where applicable.
- Strong organisational, time management and communication skills.
- Good working knowledge of Microsoft Office packages.
- Qualification in IOSH would be desirable.
Benefits
- Free travel on all TfL routes for you and a friend or family member (once you’ve worked with us for three months).
- Free online and face-to-face counselling, legal advice and more through our employee assistance programme.
- Our contributory pension scheme – you put in 5% of your salary each month and we’ll add 3% on top. Our pensions also include a death-in-service benefit which pays out a tax-free lump sum if you die while you’re employed by us.
- Life insurance (if you sign up to the pension scheme).
- Employee benefits from shops and retailers – including Apple, Adidas, Nike, Vue, Odeon, Sainsbury’s, Asda, Morrisons and more.
Driver Manager employer: Transportukbus
Contact Detail:
Transportukbus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles. They can give you the inside scoop on what it’s really like and might even refer you for the job.
✨Tip Number 2
Prepare for the interview by knowing the company’s values and how they align with your own. We want to see that you’re not just a fit for the role, but also for our culture!
✨Tip Number 3
Showcase your people skills during the interview. As a Driver Manager, you’ll need to communicate effectively and adapt to different situations, so let us see those skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Driver Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Driver Manager role. Highlight your experience in managing teams, improving safety, and enhancing customer experience. We want to see how your skills align with our needs!
Showcase Your People Skills: Since this role is all about engaging with drivers and other departments, emphasise your communication and adaptability skills. Share examples of how you've successfully managed teams or resolved conflicts in the past.
Be Specific About Your Experience: When detailing your previous roles, focus on specific achievements related to road safety and compliance. We love numbers, so if you can quantify your successes, do it! It shows us you mean business.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Transportukbus
✨Know Your Stuff
Make sure you have a solid understanding of the UK Domestic Drivers’ Hours’ Regulations and The Three 'Sees' defensive driving strategy. Brush up on your knowledge about road safety and customer experience metrics, as these will likely come up during the interview.
✨Showcase Your People Skills
As a Driver Manager, you'll need to demonstrate strong communication and listening skills. Prepare examples of how you've effectively engaged with teams or resolved conflicts in the past. This will show that you can adapt your approach to different audiences.
✨Be Ready for Investigative Scenarios
Expect questions related to conducting investigative interviews and preparing casework. Think of specific instances where you've had to investigate incidents or manage compliance issues, and be ready to discuss your thought process and outcomes.
✨Highlight Your Organisational Skills
The role requires strong organisational and time management skills. Be prepared to talk about how you prioritise tasks and manage multiple responsibilities. Consider sharing a time when you successfully managed a project or improved a process within a team.