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- Tasks: Coordinate rail replacements across Scotland, ensuring smooth travel during disruptions.
- Company: Join a dynamic team in the rail industry focused on customer experience.
- Benefits: Enjoy ultimate flexibility, competitive pay, and comprehensive training.
- Why this job: Make a real difference in people's journeys while gaining valuable skills.
- Qualifications: Attention to detail, strong decision-making, and flexibility are key.
- Other info: Opportunities for travel and growth in a supportive environment.
The predicted salary is between 11 - 17 £ per hour.
The core role will be working as a Rail Replacement Coordinator across Scotland rail network, during times of disruption and pre-planned work. There is also a requirement to assist our special events teams.
Key Responsibilities
- Be customer focused in everything you do, providing a fantastic experience for people travelling with us.
- Ensure customers are kept informed throughout their journey, even when things may not be running smoothly.
- Some duties may be of a safety critical nature and will require a safety critical medical.
- Manage different situations during times of disruption, including ensuring buses and trains run on time, making announcements, carrying out appropriate safety duties, and assisting with customer service and revenue.
- Receive classroom and depot based training to ensure you have all the knowledge and skills needed to help ensure our services run smoothly and safely.
Skills, Knowledge and Expertise
- Great attention to detail
- Strong decision-making skills
- A systematic approach to working
- Available to work flexibly and at short notice
Our services operate seven days a week, covering a range of different hours – early morning and right into the night. There will be a requirement to be flexible at short notice, due to working requirements.
Benefits
- Ultimate flexibility – pick and choose when you work, where you work.
- You will be fully trained to each component of the role you will be undertaking. Where the work is safety critical, some tests will need to be taken and passed for you to proceed in the role.
- Travel – You will have the ability to travel to different parts of the region/country depending on operational need.
- Competitive salary, £14.06 per hour, and a range of other benefits.
- Access to our employee assistance programme.
Rail Replacement Coordinator - Scotland employer: Transport UK London Bus
Contact Detail:
Transport UK London Bus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Replacement Coordinator - Scotland
✨Tip Number 1
Network like a pro! Reach out to people in the rail industry, especially those who work in roles similar to the Rail Replacement Coordinator. Use LinkedIn or local events to connect and chat about their experiences – you never know who might have a lead on a job!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and decision-making. Think of examples from your past experiences that showcase your attention to detail and ability to handle disruptions. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Don’t forget to research the company! Knowing their values and how they operate will help you tailor your responses during interviews. Plus, it shows you’re genuinely interested in being part of their team, which is always a bonus.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can keep track of your applications easily and stay updated on any new opportunities that pop up.
We think you need these skills to ace Rail Replacement Coordinator - Scotland
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service skills in your application. We want to see how you can keep customers informed and happy, even when things get a bit tricky!
Be Detail-Oriented: Since attention to detail is key for this role, give examples of how you've successfully managed details in past jobs or experiences. We love seeing candidates who can spot the little things that make a big difference!
Flexibility is Key: Let us know about your availability and willingness to work flexible hours. We operate seven days a week, so showing that you're adaptable will definitely catch our eye!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with us.
How to prepare for a job interview at Transport UK London Bus
✨Know the Role Inside Out
Make sure you understand the core responsibilities of a Rail Replacement Coordinator. Familiarise yourself with customer service expectations, safety protocols, and how to manage disruptions effectively. This will show your potential employer that you're serious about the role.
✨Demonstrate Flexibility
Since the job requires flexibility and working at short notice, be prepared to discuss your availability. Share examples from your past experiences where you've successfully adapted to changing circumstances or worked outside of regular hours.
✨Showcase Your Decision-Making Skills
Prepare to discuss situations where you've had to make quick decisions under pressure. Highlight your systematic approach to problem-solving, especially in customer-focused scenarios, as this is crucial for managing disruptions effectively.
✨Ask Insightful Questions
At the end of the interview, ask questions that reflect your interest in the company and the role. Inquire about training processes, team dynamics, or how they handle specific challenges during disruptions. This shows you're engaged and eager to learn more.
