At a Glance
- Tasks: Coordinate rail replacements and ensure smooth travel experiences during disruptions.
- Company: Join a leading rail network with a focus on customer service.
- Benefits: Enjoy ultimate flexibility in your work schedule and competitive pay.
- Other info: Comprehensive training provided, with opportunities to travel across the region.
- Why this job: Make a real difference in people's journeys while gaining valuable skills.
- Qualifications: Attention to detail, strong decision-making, and flexibility are key.
The predicted salary is between 15 - 16 £ per hour.
The core role will be working as a Rail Replacement Coordinator across GTR network, during times of disruption and pre-planned work. There is also a requirement to assist our special events teams.
Key Responsibilities
- Be customer focused in everything you do, providing a fantastic experience for people travelling with us.
- Ensure customers are kept informed throughout their journey, even when things may not be running smoothly.
- Some duties may be of a safety critical nature and will require a safety critical medical.
- Manage different situations during times of disruption, including ensuring buses and trains run on time, making announcements, carrying out appropriate safety duties, and assisting with customer service and revenue.
- Receive classroom and depot based training to ensure you have all the knowledge and skills needed to help ensure our services run smoothly and safely.
Skills, Knowledge and Expertise
- Great attention to detail
- Strong decision-making skills
- A systematic approach to working
- Available to work flexibly and at short notice
Our services operate seven days a week, covering a range of different hours – early morning and right into the night. There will be a requirement to be flexible at short notice, due to working requirements.
Benefits
- Ultimate flexibility – pick and choose when you work, where you work.
- You will be fully trained to each component of the role you will be undertaking. Where the work is safety critical, some tests will need to be taken and passed for you to proceed in the role.
- Travel – You will have the ability to travel to different parts of the region/country depending on operational need.
- Competitive salary, £15.30 per hour, and a range of other benefits.
Access to our employee assistance programme.
Rail Replacement Coordinator - GTR Network Home Counties and Coastal employer: Transport UK London Bus
Transport UK is an excellent employer for aspiring bus drivers, offering a comprehensive training programme at the Beddington Depot that equips you with the skills needed to succeed. With competitive pay rates and benefits such as free travel on TfL routes and a contributory pension scheme, employees can enjoy a supportive work culture that prioritises growth and development within the community. Join us to be part of a vital service in London, where your contributions make a meaningful impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Rail Replacement Coordinator - GTR Network Home Counties and Coastal
✨Tip Number 1
Network like a pro! Attend industry events or local meet-ups related to rail and transport. Chatting with people in the field can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Be proactive! If you see a job you fancy, don’t just wait for the application window. Reach out to the hiring manager or team on LinkedIn and express your interest. A friendly message can go a long way!
✨Tip Number 3
Prepare for interviews by practising common questions specific to the role. Think about scenarios where you’ve demonstrated customer service skills or handled disruptions effectively. We want to hear your stories!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace Rail Replacement Coordinator - GTR Network Home Counties and Coastal
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service skills in your application. We want to see how you can keep customers informed and happy, even during disruptions. Share any relevant experiences that demonstrate your ability to handle tough situations with a smile!
Be Detail-Oriented:Attention to detail is key for this role. When writing your application, be precise and clear. We appreciate candidates who can communicate effectively and ensure nothing gets overlooked, especially when it comes to safety-critical tasks.
Flexibility is Key:Since the role requires flexibility, mention your availability and willingness to work at short notice. We love candidates who can adapt to changing schedules and are ready to jump in whenever needed. Let us know how you can fit into our dynamic environment!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Transport UK London Bus
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Rail Replacement Coordinator. Familiarise yourself with how to manage disruptions and keep customers informed. This will show your potential employer that you're genuinely interested and prepared for the role.
✨Demonstrate Customer Focus
Since customer service is at the heart of this job, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to discuss how you would handle difficult situations while ensuring a positive experience for travellers.
✨Showcase Your Flexibility
This role requires flexibility in working hours and locations. Be prepared to talk about your availability and any previous experiences where you had to adapt quickly to changing circumstances. Highlighting your ability to work under pressure will be a big plus.
✨Prepare for Safety Critical Questions
Since some duties are safety critical, brush up on basic safety protocols relevant to the rail industry. Be ready to discuss how you would prioritise safety while managing operations, as this will demonstrate your understanding of the importance of safety in this role.
