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- Tasks: Coordinate rail replacement services and ensure smooth operations for passengers.
- Company: Join the diverse and inclusive Transport UK London Bus team.
- Benefits: Paid training, free travel on TfL routes, and a contributory pension scheme.
- Why this job: Make a positive impact in your community while enjoying a fulfilling career.
- Qualifications: 12 months of city or big town driving experience required.
- Other info: Be part of a progressive culture that values safety, sustainability, and inclusivity.
The predicted salary is between 25000 - 42000 £ per year.
Rail Replacement Coordinator – GTR London
Application Deadline: 24 December 2025
Department: TUK Rail Replacement
Employment Type: Zero Hours
Location: TUK London Head Office
Compensation: £15.30 / hour
Description
The core role will be working as a Rail Replacement Coordinator across the GTR network, during times of disruption and pre‑planned work. In this role you may also assist our special events teams.
Key Responsibilities
We expect you to be customer focused in everything you do, ensuring we provide a fantastic experience for people travelling with us. Even when services are not running smoothly, you will keep customers informed throughout their journey.
Some duties may be of a safety‑critical nature and will require a safety‑critical medical assessment. You will be trained to carry out all aspects of the role, including managing situations during disruptions, ensuring buses and trains run on time, making announcements, carrying out appropriate safety duties, and assisting with customer service and revenue collection. Classroom and depot‑based training will equip you with the knowledge and skills needed to maintain smooth and safe services.
Skills, Knowledge and Expertise
- Great attention to detail
- Strong decision‑making skills
- A systematic approach to work
- Availability to work flexibly and at short notice
Our services operate seven days a week, covering a range of hours from early morning to late night. Flexibility at short notice will be required due to operational needs.
Benefits
- Ultimate flexibility – pick and choose when you work, where you work.
- Full training for every component of the role, with safety‑critical tests as required.
- Travel opportunities across the region/country depending on operational need.
- Competitive salary of £15.30 per hour, plus a range of additional benefits.
- Access to our employee assistance programme.
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Rail Replacement Coordinator - GTR London employer: Transport UK London Bus
Contact Detail:
Transport UK London Bus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Replacement Coordinator - GTR London
✨Tip Number 1
Network like a pro! Reach out to current employees at Transport UK London Bus on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Watch the CEO's video and understand what makes Transport UK tick. This will help you align your answers with their mission and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice common interview questions, but also be ready for situational ones. Think about how you would handle challenges related to safety, sustainability, and inclusivity. Show them you’re proactive and can contribute to their forward-thinking service!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, registering your interest means we can keep you in the loop for future roles that match your skills and experience.
We think you need these skills to ace Rail Replacement Coordinator - GTR London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about joining our team and contributing to our mission of providing great service.
Tailor Your CV: Make sure to customise your CV for the Rail Replacement Coordinator position. Highlight relevant experience and skills that align with what we’re looking for, so we can see how you fit into our diverse and inclusive team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and why you’d be a great fit for Transport UK London Bus.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Transport UK London Bus
✨Know the Company Culture
Before your interview, take some time to understand the company culture at Transport UK London Bus. Watch the CEO's video and read up on their values around safety, sustainability, and inclusivity. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Highlight Relevant Experience
Even if you haven't driven a bus before, make sure to emphasise your 12 months of city or big town driving experience. Share specific examples of how this experience has prepared you for the role of Rail Replacement Coordinator, focusing on your ability to handle challenges and ensure safety.
✨Prepare Questions
Interviews are a two-way street, so come prepared with questions about the role and the team. Ask about the training process, team dynamics, or how they measure success in the position. This shows that you're proactive and genuinely interested in how you can contribute.
✨Show Your Passion for Service
Transport UK is all about providing great service to customers. Be ready to discuss why you want to work in transport and how you can contribute to their mission. Share any past experiences where you went above and beyond for customers, as this will resonate well with their values.