At a Glance
- Tasks: Coordinate rail replacements and ensure smooth travel for customers during disruptions.
- Company: Join a leading rail service provider with a focus on customer experience.
- Benefits: Enjoy ultimate flexibility in your work schedule and earn £14.06 per hour.
- Other info: Receive comprehensive training and enjoy a dynamic work environment.
- Why this job: Make a real difference in people's journeys while gaining valuable skills.
- Qualifications: Attention to detail, strong decision-making, and flexibility are key.
The predicted salary is between 14 - 16 £ per hour.
The core role will be working as a Rail Replacement Coordinator across Essex, Cambridgeshire, Suffolk and Norwich network, during times of disruption and pre-planned work. There is also some requirement to assist our special events teams.
Key Responsibilities
- Be customer focused in everything you do, providing a fantastic experience for people travelling with us.
- Ensure customers are kept informed throughout their journey, even when things may not be running smoothly.
- Some duties may be of a safety critical nature and will require a safety critical medical.
- Manage different situations during times of disruption, including ensuring buses and trains run on time, making announcements, carrying out appropriate safety duties, and assisting with customer service and revenue.
- Receive classroom and depot based training to ensure you have all the knowledge and skills needed to help ensure our services run smoothly and safely.
Skills, Knowledge and Expertise
- Great attention to detail
- Strong decision-making skills
- A systematic approach to working
- Available to work flexibly and at short notice
Our services operate seven days a week, covering a range of different hours – early morning and right into the night. There will be a requirement to be flexible at short notice, due to working requirements.
Benefits
- Ultimate flexibility – pick and choose when you work, where you work.
- You will be fully trained to each component of the role you will be undertaking.
- Where the work is safety critical, some tests will need to be taken and passed for you to proceed in the role.
- Competitive salary, £14.06 per hour, and a range of other benefits.
Access to our employee assistance programme.
Rail Replacement Coordinator - Greater Anglia employer: Transport UK London Bus
As a Rail Replacement Coordinator with Greater Anglia, you will enjoy the ultimate flexibility in your work schedule, allowing you to choose when and where you work. Our supportive work culture prioritises customer service and safety, providing comprehensive training to equip you with the skills needed for success. With competitive pay and access to an employee assistance programme, we are committed to fostering your growth and ensuring a rewarding experience in the dynamic rail industry.
StudySmarter Expert Advice🤫
We think this is how you could land Rail Replacement Coordinator - Greater Anglia
✨Tip Number 1
Network like a pro! Reach out to people in the rail industry, especially those who work at Greater Anglia. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the unexpected! As a Rail Replacement Coordinator, you'll need to think on your feet. Practice answering situational questions that showcase your decision-making skills and customer focus.
✨Tip Number 3
Show off your flexibility! Make it clear that you're ready to work at short notice and can adapt to changing situations. This is key for a role that requires a systematic approach during disruptions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier for you to tailor your approach.
We think you need these skills to ace Rail Replacement Coordinator - Greater Anglia
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Rail Replacement Coordinator role. We want to see how you can bring your customer-focused approach to our team!
Show Off Your Flexibility:Since this role requires flexibility, don’t forget to mention your availability and willingness to work at short notice. We love candidates who can adapt to changing situations, just like we do!
Highlight Attention to Detail:Attention to detail is key in this role, especially when it comes to safety-critical tasks. Share examples from your past experiences where your keen eye for detail made a difference.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get you on board with our fantastic team!
How to prepare for a job interview at Transport UK London Bus
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Rail Replacement Coordinator. Familiarise yourself with customer service expectations, safety protocols, and how to manage disruptions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Demonstrate Your Customer Focus
Since the job is all about providing a fantastic experience for customers, think of examples from your past where you've gone above and beyond for someone. Be ready to share these stories during the interview to highlight your customer service skills.
✨Show Your Flexibility
The role requires flexibility and the ability to work at short notice. Be prepared to discuss your availability and any previous experiences where you've had to adapt quickly to changing situations. This will demonstrate that you're ready for the demands of the job.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. You might ask about the training process or how the team handles particularly challenging disruptions. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
