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- Tasks: Coordinate rail replacements and assist during disruptions, ensuring smooth travel for customers.
- Company: Join Transport UK London Bus, a key player in London's transport network with a commitment to diversity.
- Benefits: Enjoy ultimate flexibility in your work schedule, competitive pay, and comprehensive training.
- Why this job: Be part of a dynamic team that values customer experience and safety while making a real impact.
- Qualifications: Attention to detail, strong decision-making skills, and flexibility to work varied hours are essential.
- Other info: Opportunities for travel across the region and a supportive workplace culture await you.
The core role will be working as a Rail Replacement Coordinator across the East Midlands network, during times of disruption and pre-planned work. We also have some requirement to assist our special events teams.
Key Responsibilities
- Be customer focused in everything you do, providing a fantastic experience for people travelling with us.
- Ensure customers are kept informed throughout their journey, even when things may not be running smoothly.
- Some duties may be of a safety critical nature and will require a safety critical medical.
- Manage different situations during times of disruption, ensuring buses and trains run on time.
- Make announcements, carry out appropriate safety duties, and assist with customer service and revenue.
- Receive classroom and depot based training to ensure you have all the knowledge and skills needed to help ensure our services run smoothly and safely.
Skills, Knowledge and Expertise
- Great attention to detail.
- Strong decision-making skills.
- A systematic approach to working.
- Available to work flexibly and at short notice.
Our services operate seven days a week, covering a range of different hours – early morning and right into the night. There will be a requirement to be flexible at short notice, due to working requirements.
Benefits
- Ultimate flexibility – pick and choose when you work, where you work.
- You will be fully trained to each component of the role you will be undertaking.
- Where the work is safety critical, some tests will need to be taken and passed for you to proceed in the role.
- Travel – You will have the ability to travel to different parts of the region/country depending on operational need.
- Competitive salary, £13.78 per hour, and a range of other benefits.
- Access to our employee assistance programme.
Transport UK London Bus operates bus services across London on behalf of TFL, plus rail replacement and event services across the UK. We operate approximately 11 percent of the capital's world famous red bus network, running around 950 vehicles and employing around 2,900 employees across six busy depots in Central, South and West London. We run a number of routes, carrying over 150 million passengers a year on TfL’s contracted bus network.
Transport UK London Bus is working hard to make sure our workforce is a true representation of society, and we fully support diversity, inclusion and equity. This means we take a zero-tolerance approach to all forms of discrimination and harassment. We encourage suitably qualified applicants from under-represented groups to apply. A copy of our Diversity, Inclusion and Equality Policy is available on request.
Rail Replacement Coordinator - East Midlands employer: Transport UK London Bus
Contact Detail:
Transport UK London Bus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Replacement Coordinator - East Midlands
✨Tip Number 1
Familiarise yourself with the East Midlands rail network and its key routes. Understanding the geography and major stations will help you make informed decisions during disruptions and improve your customer service skills.
✨Tip Number 2
Brush up on your communication skills, especially in high-pressure situations. Being able to convey information clearly and calmly to customers is crucial, so consider practising scenarios where you might need to make announcements or provide updates.
✨Tip Number 3
Be prepared for flexibility in your working hours. Since the role requires availability at short notice, think about how you can manage your schedule to accommodate this, and be ready to demonstrate your adaptability during the interview.
✨Tip Number 4
Research safety protocols related to rail operations. Since some duties are safety critical, showing that you understand the importance of safety measures and are willing to undergo necessary training will set you apart from other candidates.
We think you need these skills to ace Rail Replacement Coordinator - East Midlands
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Rail Replacement Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Focus: Since the role is customer-focused, make sure to include examples in your CV or cover letter that demonstrate your ability to provide excellent customer service, especially during challenging situations.
Showcase Flexibility: Emphasise your availability and willingness to work flexibly, as the job requires working at short notice and across various hours. Mention any previous experiences where you successfully adapted to changing schedules.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Transport UK London Bus
✨Show Your Customer Focus
Emphasise your commitment to providing excellent customer service. Share examples of how you've kept customers informed and satisfied during challenging situations in the past.
✨Demonstrate Decision-Making Skills
Prepare to discuss scenarios where you had to make quick decisions under pressure. Highlight your systematic approach to problem-solving, especially in safety-critical situations.
✨Flexibility is Key
Be ready to talk about your availability and willingness to work flexible hours. Mention any previous experiences where you adapted to changing schedules or short-notice requirements.
✨Understand the Role's Safety Aspects
Familiarise yourself with the safety-critical nature of the role. Be prepared to discuss how you prioritise safety in your work and any relevant training or certifications you may have.
