At a Glance
- Tasks: Coordinate rail replacement services and ensure a smooth travel experience for customers.
- Company: Join a leading transport provider with a focus on customer service.
- Benefits: Enjoy flexible working hours, competitive pay, and comprehensive training.
- Other info: Work in a dynamic environment with opportunities for growth.
- Why this job: Make a difference in people's journeys while developing valuable skills.
- Qualifications: Attention to detail, strong decision-making, and flexibility are key.
The predicted salary is between 14 - 14 £ per hour.
The core role will be working as a Rail Replacement Coordinator across Essex, Cambridgeshire, Suffolk and Norwich network, during times of disruption and pre-planned work. There is also some requirement to assist our special events teams.
Key Responsibilities
- Be customer focused in everything you do, providing a fantastic experience for people travelling with us.
- Ensure customers are kept informed throughout their journey, even when things may not be running smoothly.
- Some duties may be of a safety critical nature and will require a safety critical medical.
- Manage different situations during times of disruption, including ensuring buses and trains run on time, making announcements, carrying out appropriate safety duties, and assisting with customer service and revenue.
- Receive classroom and depot based training to ensure you have all the knowledge and skills needed to help ensure our services run smoothly and safely.
Skills, Knowledge and Expertise
- Great attention to detail.
- Strong decision-making skills.
- A systematic approach to working.
- Available to work flexibly and at short notice.
Our services operate seven days a week, covering a range of different hours – early morning and right into the night. There will be a requirement to be flexible at short notice, due to working requirements.
Benefits
- Ultimate flexibility – pick and choose when you work, where you work.
- You will be fully trained to each component of the role you will be undertaking. Where the work is safety critical, some tests will need to be taken and passed for you to proceed in the role.
- Competitive salary, £14.06 per hour, and a range of other benefits.
- Access to our employee assistance programme.
Rail Replacement Coordinator - Greater Anglia in London employer: Transport UK London Bus
As a Rail Replacement Coordinator with Greater Anglia, you will enjoy the ultimate flexibility in your work schedule, allowing you to choose when and where you work. Our supportive work culture prioritises customer service and safety, providing comprehensive training to equip you with the skills needed for success. With competitive pay and access to an employee assistance programme, we are committed to fostering your growth and ensuring a rewarding experience in the vibrant Greater Anglia region.
StudySmarter Expert Advice🤫
We think this is how you could land Rail Replacement Coordinator - Greater Anglia in London
✨Tip Number 1
Network like a pro! Reach out to people in the rail industry, especially those who work at Greater Anglia. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Show off your customer service skills! When you get the chance to meet potential employers, share examples of how you've handled tricky situations with customers. They want to see that you can keep things running smoothly, even when the going gets tough.
✨Tip Number 3
Be ready to adapt! The rail industry is all about flexibility, so be prepared to discuss how you can handle last-minute changes or disruptions. Highlight your decision-making skills and systematic approach to problem-solving.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to jump into the action whenever needed.
We think you need these skills to ace Rail Replacement Coordinator - Greater Anglia in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Rail Replacement Coordinator role. We want to see how you can bring your customer-focused approach to our team!
Show Off Your Flexibility:Since this role requires flexibility, don’t forget to mention your availability and willingness to work at short notice. We love candidates who are ready to jump in whenever needed!
Highlight Attention to Detail:Attention to detail is key in this role, especially when managing disruptions. Share examples from your past experiences where your keen eye for detail made a difference.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Transport UK London Bus
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Rail Replacement Coordinator. Familiarise yourself with customer service expectations, safety protocols, and how to manage disruptions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Flexibility
Since the job requires flexibility and working at short notice, be prepared to discuss your availability. Share examples from your past experiences where you've successfully adapted to changing situations or schedules. This will demonstrate your readiness for the demands of the role.
✨Emphasise Customer Focus
Customer service is at the heart of this position. Think of specific instances where you've gone above and beyond for customers. Highlight your communication skills and how you keep people informed, especially during challenging times. This will resonate well with the interviewers.
✨Prepare for Safety Questions
Given that some duties are safety critical, be ready to discuss your understanding of safety protocols. You might be asked how you would handle a situation that requires quick decision-making under pressure. Brush up on relevant safety practices and think through scenarios you might face in the role.
