Duty Manager - Greater Anglia

Duty Manager – Greater Anglia

Application Deadline: 13 February 2026

Department: TUK Rail Replacement

Employment Type: Full Time

Location: Greater Anglia

Reporting To: Contract Manager

Compensation: £35,000 – £41,000 / year

Description

Are you highly organised, proactive, and motivated by delivering exceptional transport operations? Transport UK Rail Replacement (TUKRR) is looking for a Duty Manager to join our regional team supporting the Greater Anglia network.

This is a key role at the heart of our rail replacement service—helping to plan, deliver and oversee both scheduled and emergency transport operations that keep passengers moving when rail services are disrupted.

Key Responsibilities

As a Duty Manager, you’ll play an essential part in preparing and coordinating rail replacement activities. You will work closely with coach and bus operators, internal teams, and external stakeholders to ensure services run smoothly, safely, and in line with organisational standards.

You’ll also contribute to business improvement, operational planning, resource allocation, and incident reporting—ensuring our service remains best-in-class.

• Prepare and allocate predefined schedules using our BRAS system.
• Build strong relationships with bus and coach operators to secure required vehicles.
• Arrange coordinator cover and maintain all required daily documentation.
• Support both pre-planned and emergency operations, including participation in the 24-hour emergency rota.
• Produce preliminary accident/incident documentation in line with TUKRR processes.
• Ensure suppliers adhere to all policies, legal requirements, and compliance standards (including GDPR and QSHE).
• Work with the Senior Management Team to support pricing, commercial modelling and strategic decision-making.
• Identify trends, risks, and operational challenges and propose solutions.
• Contribute to continuous improvement and team development in a fast-paced environment.

What We’re Looking For

Skills & Experience

• Experience in the events or transport sector.
• A driven, self-starting individual with excellent organisational skills.
• Strong communication skills and the ability to build internal and external relationships.
• A confident user of Microsoft Office applications and SharePoint.
• Someone who can challenge professionally, think commercially, and drive value.
• A team player genuinely committed to delivering high-quality operations.

Personal Requirements

• Flexibility to travel to other TUK sites as needed.
• Ability to work varied hours, this post will be 40 hours per week, working 5 days out of 7.
• Full UK driving licence.

Our Values

• We’re looking for someone who embodies our core values:
  • Genuine
  • Professional
  • Inclusive
  • Proactive
• You’ll model respectful behaviour, support wellbeing and inclusion initiatives, and contribute to continuous improvement across the organisation.

Why Join Us?

This is an exciting opportunity to make a real impact within a dynamic and expanding operational environment. You’ll be part of a dedicated team ensuring seamless travel experiences for thousands of passengers every day.

You\’ll also access a range of company perks including:

• Competitive salary
• Generous Company Sick Pay Scheme and online GP service
• Access to our employee assistance programme
• Access to discounts for popular retailers