Driver Support Supervisor

An exciting new opportunity has arisen for a Driver Support Supervisor within our Operations Department based in Battersea depot. The successful applicant will be providing training to all qualified drivers coming to the depot covering all relevant regulations, safety procedures and paperwork to ensure drivers are prepared to enter service. The role is responsible for monitoring the performance of new entrants throughout their probationary period and conducting probation reviews.

Key Responsibilities

• Self-Management: To maintain a smart and tidy appearance at all times whilst on duty, to promote high standards of customer care and to promote the good name of the Company to all our customers and employees whilst displaying Transport UK London Bus values at all times. To engage yourself in the wider business including any working parties. To observe and react to any reasonable instruction given by a company official and undertake any reasonable alternative duty or other work as may be requested of you, from time to time, when operational demands dictate. To model TUK values and standards and motivate others to achieve them.
• Collaboration: Support the local mentors/ Route Champions to promote and embed exceptional levels of performance standards. Work closely with the local depot management team to understand key performance indicators, results and requirements. Work closely with the depot allocator to ensure sufficient drivers for route/rota requirements. Share best practice with fellow DSS colleagues.
• Health and Safety/Compliance: To welcome new colleagues to the depot and to carry out a depot induction covering health and safety procedures and regulations. Ensuring full compliance to Transport UK London Bus's Health, Safety & Environment policies. To liaise with the Training School and supply additional assistance to colleagues as required. To carry out Risk Assessments. Production of Route Hazard Booklets.
• Driver Induction and Training: To encourage drivers to deliver a quality service and incorporate Company initiatives into the training (e.g. The Three “Sees”). Embedding knowledge and skills learnt at the training school ensuring drivers are fully aware of driving laws and regulations. Enrol drivers on company/core systems and ensure they are able to navigate them (Driver Pin and Ferry Key Safe/RFID card). Provide (and document) route learning including all light running routes, curtailment points and collision / incident hot spots. Provide (and document) vehicle type training on all local vehicle types. Once satisfied that drivers are ready to enter service, complete relevant sign off sheets in the ‘Training and Induction’ book and scan to Papervision before passing the driver to the allocation team. Co-ordinating team of depot mentors. Provide a supportive environment and assist new colleagues with any questions. Assist with all aspects of new route launches and any relevant training / assessments or documentation required.
• Probation Reviews & Ongoing Management: Carry out probation reviews at 2, 4 and 6 months to review drivers performance ensuring the relevant paperwork is completed in a timely manner. To work closely with the depot management team to address colleagues performance issues and extend probationary periods for those not displaying a satisfactory performance. Line management responsibilities – making liability decisions, viewing CCTV updating Tracerit and taking further action as required (ROC).
• Proactivity: Raising awareness of hotspots or key issues. Actively be seen out and about communicating with colleagues. Getting behind any new initiatives at either a depot or Company level.
• Employee Engagement: Celebrating success by recognising and rewarding drivers and sharing the news widely. Being visible and approachable, both in the depot and on the road. Travelling on our services. Using Blink actively. Fostering good working relationships.
• Ongoing Training: Carry out refresher training / confidence building training with drivers as required. Monitoring the driving standards of existing staff as well as new starters and to be involved in the introduction of new technologies e.g CMS. Any other duties commensurate with the role.

Skills, Knowledge and Expertise: Knowledge of DVSA regulations and health and safety regulations is essential. Must have thorough appreciation of the needs of external customers and external stakeholders, coupled with the ability to identify areas for improvement and implement effective action plans. Demonstrates exemplary people skills through effective communication, listening and adaptability to wider audience. Experienced in managing and motivating individuals to achieve high standards of performance. Flexible approach to working hours, with ability to attend run out/run in sessions outside of working hours. Ability to complete probationary outcome letters, reports and training records to a high standard.

Benefits: Free travel on all TfL routes for you and a friend or family member (once you’ve worked with us for three months). Free online and face-to-face counselling, legal advice and more through our employee assistance programme. Our contributory pension scheme – you put in 5% of your salary each month and we’ll add 3% on top. Our pensions also include a death-in-service benefit which pays out a tax-free lump sum if you die while you’re employed by us. Life insurance (if you sign up to the pension scheme). Employee benefits from shops and retailers – including Apple, Adidas, Nike, Vue, Odeon, Sainsbury’s, Asda, Morrisons and more.