Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate rail replacements and ensure smooth travel for customers during disruptions.
- Company: Join a leading rail network with a focus on customer experience.
- Benefits: Enjoy ultimate flexibility, competitive pay, and comprehensive training.
- Why this job: Make a real difference in people's journeys while gaining valuable skills.
- Qualifications: Attention to detail, strong decision-making, and flexibility are key.
- Other info: Work across various locations and enjoy a dynamic work environment.
The predicted salary is between 15 - 16 £ per hour.
The core role will be working as a Rail Replacement Coordinator across GTR network, during times of disruption and pre-planned work. There is also a requirement to assist our special events teams.
Key Responsibilities
- Be customer focused in everything you do, providing a fantastic experience for people travelling with us.
- Ensure customers are kept informed throughout their journey, even when things may not be running smoothly.
- Some duties may be of a safety critical nature and will require a safety critical medical.
- Manage different situations during times of disruption, ensuring buses and trains run on time.
- Make announcements, carry out appropriate safety duties, and assist with customer service and revenue.
- Receive classroom and depot based training to ensure you have all the knowledge and skills needed to help ensure our services run smoothly and safely.
Skills, Knowledge and Expertise
- Great attention to detail.
- Strong decision-making skills.
- A systematic approach to working.
- Available to work flexibly and at short notice.
Our services operate seven days a week, covering a range of different hours – early morning and right into the night. There will be a requirement to be flexible at short notice, due to working requirements.
Benefits
- Ultimate flexibility – pick and choose when you work, where you work.
- You will be fully trained to each component of the role you will be undertaking. Where the work is safety critical, some tests will need to be taken and passed for you to proceed in the role.
- Travel – You will have the ability to travel to different parts of the region/country depending on operational need.
- Competitive salary, £15.30 per hour, and a range of other benefits.
Access to our employee assistance programme.
Rail Replacement Coordinator - GTR Network Home Counties and Coastal in City of London employer: Transport UK London Bus
Contact Detail:
Transport UK London Bus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Replacement Coordinator - GTR Network Home Counties and Coastal in City of London
✨Tip Number 1
Network, network, network! Reach out to people in the rail industry, especially those who work at GTR. A friendly chat can sometimes lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for your interview by practising common questions related to customer service and decision-making. Think about scenarios where you’ve had to keep customers informed during disruptions – they love real-life examples!
✨Tip Number 3
Show off your flexibility! Make it clear that you’re ready to jump in at short notice. Highlight any previous experience where you’ve had to adapt quickly to changing situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Rail Replacement Coordinator - GTR Network Home Counties and Coastal in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Rail Replacement Coordinator role. We want to see how you can bring your customer-focused approach to our team!
Showcase Your Flexibility: Since this role requires flexibility, be sure to mention your availability and willingness to work at short notice. We appreciate candidates who can adapt to changing schedules and demands.
Highlight Attention to Detail: Attention to detail is key in this role, especially when it comes to safety-critical tasks. Use specific examples in your application to demonstrate how you've successfully managed details in past roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board as a potential Rail Replacement Coordinator!
How to prepare for a job interview at Transport UK London Bus
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Rail Replacement Coordinator. Familiarise yourself with the GTR network and think about how you would handle disruptions and customer service scenarios. This will show your potential employer that you're genuinely interested and prepared.
✨Demonstrate Customer Focus
Since the role is all about providing a fantastic experience for customers, be ready to share examples from your past experiences where you’ve gone above and beyond for customers. Highlight your ability to keep people informed during challenging situations, as this is crucial for the job.
✨Showcase Your Decision-Making Skills
Prepare to discuss situations where you had to make quick decisions under pressure. Think of specific examples that demonstrate your strong decision-making skills and systematic approach to problem-solving, especially in a customer service context.
✨Flexibility is Key
Be open about your availability and willingness to work flexible hours, including early mornings and late nights. Employers appreciate candidates who can adapt to changing schedules, so express your readiness to step in at short notice when needed.
