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- Tasks: Coordinate rail replacements and ensure smooth travel for customers during disruptions.
- Company: Join a dynamic team at Greater Anglia, focused on customer experience.
- Benefits: Enjoy ultimate flexibility in your work schedule and competitive pay of £14.06/hour.
- Why this job: Make a real difference in people's journeys while gaining valuable skills.
- Qualifications: Attention to detail, strong decision-making, and flexibility are key.
- Other info: Receive comprehensive training and support in a fast-paced environment.
The core role will be working as a Rail Replacement Coordinator across Essex, Cambridgeshire, Suffolk and Norwich network, during times of disruption and pre-planned work. There is also some requirement to assist our special events teams.
Key Responsibilities
- Be customer focused in everything you do, providing a fantastic experience for people travelling with us.
- Ensure customers are kept informed throughout their journey, even when things may not be running smoothly.
- Some duties may be of a safety critical nature and will require a safety critical medical.
- Manage different situations during times of disruption, including ensuring buses and trains run on time, making announcements, carrying out appropriate safety duties, and assisting with customer service and revenue.
- Receive classroom and depot based training to ensure you have all the knowledge and skills needed to help ensure our services run smoothly and safely.
Skills, Knowledge and Expertise
- Great attention to detail.
- Strong decision-making skills.
- A systematic approach to working.
- Available to work flexibly and at short notice.
Our services operate seven days a week, covering a range of different hours – early morning and right into the night. There will be a requirement to be flexible at short notice, due to working requirements.
Benefits
- Ultimate flexibility – pick and choose when you work, where you work.
- Fully trained to each component of the role undertaken.
- Where the work is safety critical, some tests will need to be taken and passed to proceed in the role.
- Competitive salary of £14.06 per hour, and a range of other benefits.
- Access to our employee assistance programme.
Rail Replacement Coordinator - Greater Anglia in City of London employer: Transport UK London Bus
Contact Detail:
Transport UK London Bus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Replacement Coordinator - Greater Anglia in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the rail industry, especially those who work at Greater Anglia. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the unexpected! As a Rail Replacement Coordinator, you'll need to think on your feet. Practice answering situational questions that showcase your decision-making skills and customer focus.
✨Tip Number 3
Show off your flexibility! Make sure to highlight your availability and willingness to work at short notice. This role thrives on adaptability, so let them know you're ready to jump in whenever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to contribute to a fantastic customer experience.
We think you need these skills to ace Rail Replacement Coordinator - Greater Anglia in City of London
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service skills in your application. We want to see how you can keep our passengers informed and happy, even when things get a bit tricky!
Be Flexible: Since the role requires flexibility, mention any experience you have with adapting to changing situations. We love candidates who can think on their feet and handle last-minute changes with ease.
Attention to Detail is Key: Emphasise your attention to detail in your application. Whether it's managing schedules or ensuring safety protocols are followed, we need someone who can spot the little things that make a big difference.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Greater Anglia.
How to prepare for a job interview at Transport UK London Bus
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Rail Replacement Coordinator. Familiarise yourself with customer service expectations, safety protocols, and how to manage disruptions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Demonstrate Your Customer Focus
Since the job is all about providing a fantastic experience for customers, think of examples from your past where you've gone above and beyond for someone. Be ready to discuss how you would keep customers informed during disruptions, as this shows you can handle pressure while maintaining a positive attitude.
✨Show Off Your Flexibility
The role requires flexibility and the ability to work at short notice. Prepare to discuss your availability and any previous experiences where you've had to adapt quickly to changing situations. This will highlight your readiness to meet the demands of the job.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team, training processes, or how they handle specific challenges. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
