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- Tasks: Ensure ticket compliance and provide excellent customer service at Stansted Airport.
- Company: Join Greater Anglia, a leading railway network enhancing travel experiences across East England.
- Benefits: Enjoy travel discounts, wellbeing support, and family-friendly policies.
- Why this job: Be the friendly face of our team, making a real impact on passenger journeys.
- Qualifications: Must be 18+, with strong communication skills and a positive attitude.
- Other info: Fixed term contract for 12 months, with shifts between 05:00 am and 01:00 am.
The predicted salary is between 26300 - 36000 £ per year.
Revenue Protection Officer FTC
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
Role Details
Shifts will take place between 05:00 am and 01:00 am, including a combination of early, late, weekend, and bank holiday shifts.
You must be able to arrange your own transport to ensure timely arrival for early and late shifts. Full training and a uniform are provided upon joining.
Please note that applicants must be 18 years of age or older.
It is a requirement that candidates can reliably travel to and from their agreed booking location at the scheduled times. Additionally, you should be prepared to work in all weather conditions and be on your feet for the majority of your shift.
The salary for this position will be £31 525
Candidates will be subject to a Right to Work check & DBS check for this position.
Please note there is no parking available at Stansted, the nearest parking we can accomodate will be at harlow
Kickstart Your Career with Greater Anglia!
Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.
Join Our Team as Revenue Protection at Stansted Airport. Please note that this is a fixed term contract expected to last 12 months.
About the Role:
As a Revenue Protection Officer at Greater Anglia, you will serve as the friendly face of our organisation, playing a vital role in ensuring a positive travel experience for our passengers. Your responsibilities will encompass a variety of tasks focused on fare enforcement and customer service, aiming to uphold our commitment to quality service.
Key Responsibilities:
* Ticket Inspection: You will verify the validity of passengers\’ tickets, ensuring compliance with fare regulations.
* Fare Collection: If passengers are unable to show a valid ticket, you will collect fares, helping to maintain fair practices for all travellers.
* Penalty Fare Issuance: You will issue penalty fare notices to passengers found traveling without a valid ticket, reinforcing the importance of ticket compliance.
* Interviewing Fare Evaders: You may conduct interviews with individuals suspected of fare evasion, adhering to the guidelines set out in the Police and Criminal Evidence Act 1984.
* Customer Service: Providing effective customer service. You will offer information about train schedules and assist passengers with local inquiries, enhancing their travel experience.
* Collaboration: In the course of your duties, you may work alongside the police and other agencies during joint operations. This may involve submitting reports and attending court when required to provide evidence.
As a Revenue Protection Officer, you will work closely with a partner, receiving comprehensive training in conflict management, customer service, and giving clear directions. Your ability to create a welcoming environment, even in challenging situations, will not only enhance passenger satisfaction but also bring you a rewarding sense of fulfilment. Day to day would be a mixture of working on trains or conducting revenue blocks at stations
We’re Looking For Candidates Who:
* Have a friendly, approachable demeanor with the ability to communicate effectively through written and verbal communication
* Are calm under pressure, able to think on their feet, and able to handle various situations
* Possess a “can-do” attitude and enjoy working as part of a team
* Take pride in providing top-notch customer service and passionate in ensuring customer safety
* Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
* A problem solver, as the role will encounter many different situations, whilst always maintaining integrity.
What’s in it for you?
* Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
* International Adventures: After 12 months, unlock discounted international travel for you and your family.
* Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
* Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
* Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
* Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
* Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
* Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
The closing date for all completed applications is on Friday 15th August 2025
*Please note vacancies can close earlier due to high influx of candidate applications*
At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.
Join Us and Experience:
* Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
* Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
* Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.
Ready to Bring Your G A Game?
Revenue Protection Officer employer: Transport UK East Anglia Limited
Contact Detail:
Transport UK East Anglia Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Protection Officer
✨Tip Number 1
Familiarise yourself with the Greater Anglia services and routes, especially around Stansted Airport. Understanding the specific challenges and customer needs in this area will help you stand out during interviews.
✨Tip Number 2
Prepare to discuss scenarios where you've demonstrated excellent customer service or conflict resolution skills. Think of examples that showcase your ability to remain calm under pressure, as this is crucial for the role.
✨Tip Number 3
Show your enthusiasm for teamwork and collaboration. Be ready to explain how you can contribute to a positive work environment and support your colleagues, as this is highly valued at Greater Anglia.
✨Tip Number 4
Since the role requires working in various weather conditions, be prepared to discuss your adaptability and willingness to take on different challenges. This will demonstrate your commitment to the job and its requirements.
We think you need these skills to ace Revenue Protection Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Revenue Protection Officer. Emphasise your customer service skills, ability to handle pressure, and any previous roles that involved ticket inspection or fare collection.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Greater Anglia that appeal to you, such as their commitment to customer service and sustainability. Use examples from your past experiences to demonstrate how you embody the qualities they are looking for.
Highlight Relevant Skills: In your application, clearly outline your communication skills, problem-solving abilities, and teamwork experience. These are crucial for the role, so provide concrete examples of how you've successfully used these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a role that involves customer interaction.
How to prepare for a job interview at Transport UK East Anglia Limited
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Revenue Protection Officer. Be prepared to discuss how your skills and experiences align with tasks like ticket inspection and customer service.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with passengers, be ready to share examples of how you've provided excellent customer service in the past. Highlight your ability to remain calm under pressure and handle difficult situations effectively.
✨Demonstrate Team Spirit
This position requires collaboration with partners and possibly law enforcement. Be prepared to discuss your experience working in teams and how you contribute to a positive work environment. Emphasise your 'can-do' attitude and willingness to support your colleagues.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as fare evasion or dealing with an upset passenger. Think through potential scenarios and formulate responses that demonstrate your problem-solving skills and integrity.