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- Tasks: Ensure high-quality data for the Welsh Bus Data Service and resolve real-time feed issues.
- Company: Join Transport for Wales, a leader in creating a sustainable transport network for the future.
- Benefits: Enjoy a competitive salary, inclusive culture, and opportunities for personal development.
- Why this job: Be part of a mission to transform transport in Wales and make a positive impact on the environment.
- Qualifications: Experience with real-time systems, Office 365, and data analysis is essential; Welsh language skills are a plus.
- Other info: We support diversity and offer reasonable adjustments throughout the recruitment process.
The predicted salary is between 23400 - 32400 £ per year.
Salary: £28,400
Basis: Full time
Equal Opportunities
At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone's different and has their own perspective so we're building a diverse team that mirrors the communities we serve. Through this we're determined to be one of Wales' leading inclusive employers. We're creating an inclusive transport network that everyone in Wales can be proud of.
Who we are
At Transport for Wales, we're on a mission to transform transport in Wales and make it fit for the future, whether that's rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we're all facing. We're an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we've made to the people of Wales to build a sustainable transport network that meets their needs.
Role responsibilities
- The Real-Time Administrator will be responsible for safeguarding the data quality of the Welsh Bus Data Service (WBDS) outputs, working with suppliers and stakeholders to identify and resolve any issues with the Real-Time feed, and ensuring predictions and vehicle matching are maintained at a high level for customers.
- Investigate and resolve all data queries, issues and complaints raised about the WBDS feed by stakeholders, using the systems and tools provided (Horizon, WebDMS, Welsh Bus Data Content Management System and CitySwift) to ensure issues are resolved within a reasonable timeframe.
- Actively and pro-actively monitor WBDS Real-Time feed for matching and tracking issues, identifying the source of these issues using the provided tools, and raising these cases with the necessary stakeholders, using the systems provided and matching reports, in order to reach a resolution and improve vehicle matching.
- Identify where Real-Time predictions are missing, or inaccurate, using systems and reports provided by WBDS suppliers, and determine how these gaps can be resolved so predictions data can be improved.
- Advise and support Local Authority agents, bus operators and drivers on ticket machine data and back-office technical configuration, using existing knowledge on best practice, to ensure they can generate high quality real-time tracking and outputs.
Who we're looking for
- An extensive understanding of real-time system fundamentals and timetables; this could include rail or other modes.
- Experience of using Office 365, Microsoft Excel, SharePoint and Teams.
- Experience of more advanced IT systems such as File Transfer Protocol (FTP), and Extensible Markup Language (XML) file formats.
- Experience of analysing and tracking data across multiple systems and have substantial experience in analysing information to be able to spot errors and inconsistencies.
Welsh Language Skills
The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role. Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.
Next steps
Does this role sound like the opportunity you are looking for? Do you want to find out more? See attached Job Description for further details. Transport for Wales is a disability leader. We are happy to discuss any reasonable adjustments you may need in the recruitment process or as part of the role if you are successful. This advert will close at midnight on the day of the application closing date stated above. We do encourage you to submit your application as early as possible. Please note, we reserve the right to close this vacancy early if we receive sufficient applications.
Real Time Journey Administrator - Pontypridd, South Wales employer: Transport for Wales
Contact Detail:
Transport for Wales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Real Time Journey Administrator - Pontypridd, South Wales
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as Horizon and CitySwift. Understanding how these systems work will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Brush up on your data analysis skills, particularly in Excel and other advanced IT systems like FTP and XML. Being able to showcase your ability to analyse and track data effectively will set you apart from other candidates.
✨Tip Number 3
If you have any experience with real-time systems or transport timetables, be ready to discuss this in detail. Relating your past experiences to the responsibilities of the role will show that you understand the job's requirements.
✨Tip Number 4
Consider brushing up on your Welsh language skills, even if it's not essential. Showing a willingness to learn and improve in this area can demonstrate your commitment to the inclusive values of Transport for Wales.
We think you need these skills to ace Real Time Journey Administrator - Pontypridd, South Wales
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Real Time Journey Administrator position. Tailor your application to highlight relevant experiences and skills that align with the role.
Highlight Relevant Experience: Emphasise any previous experience you have with real-time systems, data analysis, or working with transport networks. Use specific examples to demonstrate your understanding of the industry and your ability to handle the tasks outlined in the job description.
Showcase Technical Skills: Make sure to mention your proficiency in Office 365, Microsoft Excel, SharePoint, and Teams, as well as any experience with FTP and XML file formats. Providing examples of how you've used these tools effectively can strengthen your application.
Express Your Commitment to Diversity: Transport for Wales values diversity and inclusion. In your application, consider mentioning your commitment to these values and how you can contribute to creating an inclusive environment within the team.
How to prepare for a job interview at Transport for Wales
✨Understand the Role
Make sure you have a solid grasp of what the Real-Time Journey Administrator does. Familiarise yourself with the responsibilities outlined in the job description, especially around data quality and real-time systems. This will help you answer questions confidently and demonstrate your interest in the role.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Office 365, Microsoft Excel, and any advanced IT systems like FTP and XML. Consider bringing examples of how you've used these tools in previous roles to analyse data or resolve issues, as this will highlight your suitability for the position.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified and resolved data discrepancies or technical issues. Be ready to explain your thought process and the steps you took to reach a resolution, as this aligns closely with the responsibilities of the role.
✨Emphasise Inclusivity and Diversity
Transport for Wales values diversity and inclusivity, so be sure to express your understanding of these principles. Share any experiences you have that reflect your commitment to creating an inclusive environment, which will resonate well with their company culture.
