HR People Systems Apprentice in Pontypridd

Contract type: this is a 3-year fixed-term contract.

Note: You must hold the relevant right to work in the UK for the duration of the Apprenticeship Academy. We are not currently able to provide sponsorship.

Our Apprenticeship Academy offers opportunities to gain further qualifications without following the traditional educational route. We aim to move towards a diverse organisation at all levels, fully representative of our diverse communities across Wales.

The People Systems Apprentice will contribute to the success of the organisation by gathering and analysing data, as well as providing technical support across our digital HR systems and platforms.

Role responsibilities:

• Maintain data quality by amending and updating HR systems to ensure that the data TfW holds is accurate for reporting, audit, and decision making.
• Assist the HR People Team by providing advice and guidance on work structures, hierarchies, and policies/processes to ensure governance around quality and content of data held within People systems.
• Respond to requests by collating and preparing relevant information in line with user data requests, freedom of information requests, and periodic reporting both internally and externally to TfW to ensure compliance with GDPR and relevant legislation.
• Provide first line advice and support to colleagues and staff regarding HR People System issues through management of the iTrent helpdesk inbox and escalating where required to resolve both straightforward and complex queries within the service level agreements (SLAs).

Who we’re looking for:

• GCSE in Mathematics and English A-C | 4-9.
• Demonstrate an interest in pursuing a career in HR/People data analytics.
• IT skills with advanced knowledge of Microsoft Office software, including Excel.
• High attention to detail, accuracy, and numeracy skills.
• Pass the testing within the initial application process.
• You’ll need to be available to start the Apprenticeship Scheme in early September 2026.

To help you decide if this is right for you, consider the following:

• Most of our apprenticeships are open to anyone over the age of 16, with no upper age limit.
• You must not have already achieved a similar or higher-level qualification in the apprenticeship role you have applied for.
• You will not be eligible for an apprenticeship if you are enrolled in/studying towards another qualification, as the apprenticeship is a full-time role with study commitments.

Welsh Language Skills: While not essential for this role, Welsh language skills would make a great addition to your application. TfW supports anyone who wants to learn Welsh or improve their skills.

Equal Opportunities: We’re changing the way the transport industry looks. By celebrating and embracing differences, we’re building a workforce that represents Wales.

Next steps: See attached Job Description for further details and how to apply. Once you’ve submitted your application, we’ll invite you to a friendly and relaxed assessment day, followed by a final interview.

We’re a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

At TfW, we’re looking to see your skills, potential, and enthusiasm. Applications must be completed without AI assistance. If AI content is identified, unfortunately, we won’t be able to consider the application.