Transport for Wales is recruiting for two contact centre roles to provide first line support to customer enquiries across telephone, email and social channels. One permanent full-time position and one six-month fixed-term contract are available.
You will work shifts 7am–7pm, Monday to Sunday, handling queries, complaints, and project-related requests across TfW projects including fflecsi, Concessionary TravelCards, and Passenger Assist.
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Customer Experience Advisor — First‑Line Support in Pontypridd employer: Transport for Wales
At Pullman Rail, we pride ourselves on being one of Wales' leading inclusive employers, fostering a diverse work environment that reflects the communities we serve. As a Buyer in our Procurement team, you will benefit from a supportive culture that values professional growth and development, alongside competitive remuneration and opportunities to engage in meaningful projects within the safety-critical rail sector. Join us to make a significant impact while enjoying a collaborative atmosphere that encourages innovation and excellence.
