Transport for Wales is seeking a Customer Experience Advisor to provide first-line support to customer enquiries and complaints across telephone, email and channels for TfW projects. You will handle high volumes and use IT systems and Microsoft Office to respond promptly and accurately, ensuring a high-quality service.
The role requires working shifts from 7am to 7pm, Monday to Sunday, on a six-month fixed-term contract based in Wales. Prior customer service experience is essential.
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Customer Experience Advisor - 6-Month Contract in Pontypridd employer: Transport for Wales
At Pullman Rail, we pride ourselves on being one of Wales' leading inclusive employers, fostering a diverse work environment that reflects the communities we serve. As a Buyer in our Procurement team, you will benefit from a supportive culture that values professional growth and development, alongside competitive remuneration and opportunities to engage in meaningful projects within the safety-critical rail sector. Join us to make a significant impact while enjoying a collaborative atmosphere that encourages innovation and excellence.
