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For Companies At a Glance
- Tasks: Provide top-notch customer support via phone, email, and social media.
- Company: Join Transport for Wales, a leader in inclusive employment and sustainable transport.
- Benefits: Flexible working hours, personal development opportunities, and a supportive team environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer service experience and fluent Welsh speaker required.
- Other info: Diverse and inclusive workplace with growth potential.
The predicted salary is between 28800 - 43200 £ per year.
Equal Opportunities
At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.
Who we are
At Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing. We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.
Role responsibilities
- Working on demand responsive projects such as Transport for Wales Rail Complaints line, National Rail Enquiries, Rail 2 Refuge, Transport for Wales Rail Passenger Assist and Transport for Wales Rail Reservations, along with supporting other projects as required, you will provide first line support to customer enquiries and complaints via telephone and other channels.
- Responding to customer queries (inbound and outbound) and complaints by communicating via telephone, Live chat, e-mail and social media, to resolve issues in a timely manner, ensuring a high-quality service to customers.
- Complete daily system tasks by consulting the various administration systems to ensure seamless operation of all the telephony service contracts undertaken by Customer Service Advisors.
- Engage with our customers via telephone, E-mail, social media and Live chat by providing them with accurate and consistent information regarding the different telephony service contracts available to ensure that TfW deliver the highest level of service.
- Deal with customer requests and complaints by responding efficiently and professionally to meet agreed service level agreements and key performance indicators.
Who we’re looking for
- Previous experience working in a customer service environment.
- Experience of using a variety of IT systems.
- Excellent verbal and written communications skills in Welsh and English.
- Fluent Welsh speaker.
Welsh Language Skills
The ability to speak/write Welsh is an essential requirement for this role. Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.
Next steps
Does this role sound like the opportunity you are looking for? Do you want to find out more? See attached Job Description for further details. Transport for Wales is a disability leader. We are happy to discuss any reasonable adjustments you may need in the recruitment process or as part of the role if you are successful. This advert will close at midnight on the day of the application closing date stated above. We do encourage you to submit your application as early as possible. Please note: you must hold the permanent right to work in the UK. We are not currently able to provide sponsorship.
Customer Service Advisor - Penrhyndeudraeth, North Wales employer: Transport for Wales
Contact Detail:
Transport for Wales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Penrhyndeudraeth, North Wales
✨Tip Number 1
Get to know the company! Research Transport for Wales and their mission. Understanding their values and goals will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your Welsh language skills! If you're fluent, highlight this in conversations. It’s a big plus for the role and shows you’re ready to engage with a diverse customer base.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen on joining the team at Transport for Wales.
We think you need these skills to ace Customer Service Advisor - Penrhyndeudraeth, North Wales
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous experience in customer service. We want to see how you've handled queries and complaints before, so share specific examples that showcase your skills!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Tailor Your Application: Take a moment to tailor your application to the role. Mention how your skills align with our mission at Transport for Wales and how you can contribute to creating an inclusive transport network.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Transport for Wales
✨Know the Company Inside Out
Before your interview, take some time to research Transport for Wales. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience that highlight your customer service skills. Think about times when you resolved complaints or provided exceptional service. Be ready to discuss how you can bring that same level of dedication to Transport for Wales.
✨Practice Your Welsh Language Skills
Since being a fluent Welsh speaker is essential for this role, make sure to practice your Welsh language skills before the interview. You might be asked to demonstrate your proficiency, so brush up on relevant vocabulary and phrases related to customer service.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team culture, opportunities for personal development, or how Transport for Wales supports its employees in improving their Welsh language skills. This shows you're engaged and interested in the role.