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For Companies At a Glance
- Tasks: Lead a multi-million-pound digital transformation programme for Transport for Wales.
- Company: Join Transport for Wales, shaping the future of customer experience in rail transportation.
- Benefits: Enjoy a full-time role with opportunities for professional development and potential remote work options.
- Why this job: Be part of a transformative project impacting millions, with a focus on user-centred design and innovation.
- Qualifications: Degree in IT or related field; project management qualification preferred; experience in digital transformation required.
- Other info: Welsh language skills are a plus; we support Welsh language development.
The predicted salary is between 48000 - 72000 £ per year.
Overview
IT and Digital Services Programme Manager (Project Uno) at Transport for Wales. This role leads a multi-year, multi-million-pound digital transformation programme shaping Transport for Wales’ customer experience strategy, including the Multi-Modal App and Digital Environment.
Role responsibilities
- Lead strategic programme delivery by managing scope, outcomes, delivery cadence, and team structure across a £5 million multi-year programme, ensuring successful implementation of TfW’s multi-modal app and digital ecosystem used by millions of passengers.
- Shape and govern technical architecture through collaboration with product, architecture, and technical teams to define scalable APIs, platforms, and data models, enabling robust, integrated services.
- Champion user-centred, accessible design by embedding user needs and accessibility principles through research, testing, and feedback loops to drive iterative improvement.
- Manage digital delivery partnerships by overseeing relationships with app/web developers, backend providers, payment platforms, and integration specialists to align commercial performance.
- Run governance and stakeholder engagement by leading programme boards and working groups, providing regular updates to Executive Leadership, Welsh Government, and other senior stakeholders to ensure visibility and alignment with priorities.
Who we’re looking for
- Degree level qualification in IT, Business Administration, Economics, or a related field.
- Project management qualification such as APM or PRINCE2 or similar.
- Proven experience leading large-scale, complex digital or technology transformation programmes with multiple delivery partners in a public sector or regulated environment.
- Experience delivering high-quality digital products (apps, portals, platforms) for end users, ideally in transport, mobility, or public-facing sectors.
- Confident operating in Agile and hybrid environments. Able to align product roadmaps with programme milestones and business outcomes.
Welsh language
The ability to speak/write Welsh would be an asset but is not essential. We support Welsh language development through courses and funding.
Next steps
To apply, complete your application via the Transport for Wales website. This advert closes at midnight on the stated closing date, and we may close earlier if enough applications are received. We reserve the right not to sponsor for UK work authorization; permanent right to work in the UK is required.
Additional details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Rail Transportation
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IT and Digital Services Programme Manager (Project Uno) employer: Transport for Wales
Contact Detail:
Transport for Wales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT and Digital Services Programme Manager (Project Uno)
✨Tip Number 1
Familiarise yourself with Transport for Wales' current digital initiatives and their customer experience strategy. Understanding their existing projects, like the Multi-Modal App, will help you demonstrate your knowledge and enthusiasm during any discussions.
✨Tip Number 2
Network with professionals in the transport and digital services sectors. Attend relevant industry events or webinars to connect with people who might provide insights into the role or even refer you internally.
✨Tip Number 3
Brush up on Agile methodologies and project management frameworks like APM or PRINCE2. Being able to speak confidently about these practices will show that you're well-prepared to lead complex programmes effectively.
✨Tip Number 4
Consider enhancing your understanding of user-centred design principles. Familiarity with accessibility standards and user testing processes will be crucial in this role, so being able to discuss these topics will set you apart.
We think you need these skills to ace IT and Digital Services Programme Manager (Project Uno)
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the IT and Digital Services Programme Manager position. Make sure you understand the key responsibilities and required qualifications, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in leading digital transformation programmes, especially in public sector environments. Use specific examples that demonstrate your ability to manage complex projects and deliver high-quality digital products.
Showcase Your Skills: Make sure to highlight your project management qualifications (like APM or PRINCE2) and your experience with Agile methodologies. Mention any relevant technical skills, such as working with APIs or digital platforms, to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for improving customer experiences through digital solutions. Tailor it to reflect your understanding of Transport for Wales' mission and how you can contribute to their goals.
How to prepare for a job interview at Transport for Wales
✨Understand the Programme's Vision
Familiarise yourself with Transport for Wales' digital transformation goals, especially regarding the Multi-Modal App. Be prepared to discuss how your experience aligns with their vision and how you can contribute to enhancing customer experience.
✨Showcase Your Project Management Skills
Highlight your qualifications in project management, such as APM or PRINCE2. Be ready to provide examples of how you've successfully led large-scale digital projects, particularly in public sector environments, and how you managed multiple delivery partners.
✨Emphasise User-Centred Design
Discuss your approach to embedding user needs and accessibility principles in digital products. Share specific instances where you've used research and feedback loops to improve user experience, demonstrating your commitment to user-centred design.
✨Prepare for Stakeholder Engagement Scenarios
Anticipate questions about managing relationships with stakeholders and governance structures. Prepare examples of how you've effectively communicated with senior stakeholders and aligned project outcomes with organisational priorities.
