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- Tasks: Lead a team to deliver top-notch customer service and manage station activities.
- Company: Join Transport for Wales, transforming transport for a sustainable future.
- Benefits: Enjoy a supportive work environment with opportunities for personal development.
- Why this job: Be part of an inclusive team making a real impact on Welsh communities.
- Qualifications: Experience in team management and customer service is essential.
- Other info: This is a 6-month secondment opportunity for current Transport for Wales employees.
The predicted salary is between 33994 - 44000 £ per year.
Duty Manager – Newport, East Wales
Salary: £39,993Basis: Full timePlease note: this is a 6 month secondment opportunity and this position is only available to candidates employed within Transport for Wales Rail Limited. If you are not eligible to apply for this position, your application will not be considered.
Equal Opportunities
At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone\’s different and has their own perspective so we\’re building a diverse team that mirrors the communities we serve. Through this we\’re determined to be one of Wales\’ leading inclusive employers. We\’re creating an inclusive transport network that everyone in Wales can be proud of.
Who we are
At Transport for Wales, we\’re on a mission to transform transport in Wales and make it fit for the future, whether that\’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we\’re all facing.
We\’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we\’ve made to the people of Wales to build a sustainable transport network that meets their needs.
Role responsibilities
We have an exciting opportunity to join our stations team as a Duty Manager. As a Duty Manager, you will lead by example, inspiring your team to deliver exceptional customer service, whilst providing a safe and secure environment.
The Duty Manager is responsible for the management of all station activities including the Gate line, Booking Office, platforms, and cleaning. You will ensure the services provided by the station team meets standards through real time management as well as effectively assessing and coaching performance.
- Lead and support stations staff to create a customer focused highly motivated team who are committed to exceeding customer expectations in the delivery of a safe and high-quality service.
- Provide assessment and coaching to staff at the station so that their performance is optimal.
- Ensure facility and security checks are carried out, including Fire Precautions and Evacuation checks.
- Track train running via TRUST and other systems.
- Review weekly rosters and make daily amendments to ensure coverage of all job roles in the most cost-effective way.
We\’re here for our customers, so you\’ll need to be flexible in your working hours, working an average of 35 hours per week (including evenings, weekends and bank holidays).
Who we\’re looking for
- Previous experience of managing and developing a team, in a busy fast-paced environment
- Previous Customer Service Experience
- Able to develop/assess safety and operational competence
- Be a confident IT user
Welsh Language Skills
The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role.
Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.
Next steps
Does this role sound like the opportunity you are looking for? Do you want to find out more? See attached Job Description for further details.
TFW is a Disability Confident employer. We are happy to discuss any reasonable adjustments you may need in the recruitment process or as part of the role if you are successful.
This advert will close at midnight on the day of the application closing date stated above. We do encourage you to submit your application as early as possible.
Please note, we reserve the right to close this vacancy early if we receive sufficient applications.
Duty Manager - Newport, East Wales employer: Transport for Wales
Contact Detail:
Transport for Wales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Newport, East Wales
✨Tip Number 1
Familiarise yourself with Transport for Wales' mission and values. Understanding their commitment to sustainability and customer service will help you align your responses during any interviews or discussions.
✨Tip Number 2
Highlight your previous experience in managing teams, especially in fast-paced environments. Be ready to share specific examples of how you've inspired and developed your team to deliver exceptional customer service.
✨Tip Number 3
Brush up on your IT skills, particularly any systems related to train running and station management. Being confident in using technology will demonstrate your readiness for the role.
✨Tip Number 4
If you have any Welsh language skills, be sure to mention them. Even though it's not essential, showing your willingness to engage with the Welsh community can set you apart from other candidates.
We think you need these skills to ace Duty Manager - Newport, East Wales
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Duty Manager position. Tailor your application to highlight relevant experience in managing teams and delivering customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in a fast-paced environment, particularly in managing and developing teams. Use specific examples to demonstrate your ability to inspire and lead others.
Showcase Customer Service Skills: Make sure to include any customer service experience you have. Discuss how you've exceeded customer expectations in past roles and how you can bring that same commitment to Transport for Wales.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for a managerial role.
How to prepare for a job interview at Transport for Wales
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team. Be prepared to discuss your previous experience in managing and developing teams, especially in fast-paced environments. Share specific examples of how you've inspired your team to deliver exceptional customer service.
✨Demonstrate Customer Service Excellence
Transport for Wales values outstanding customer service. Think of instances where you've gone above and beyond for customers. Highlight your ability to create a customer-focused environment and how you motivate your team to exceed expectations.
✨Familiarise Yourself with Safety Protocols
Safety is paramount in this role. Brush up on relevant safety and operational procedures, including fire precautions and evacuation checks. Be ready to discuss how you would ensure compliance and train your team on these protocols.
✨Be Flexible and Adaptable
The role requires flexibility in working hours. Prepare to discuss your availability and willingness to work evenings, weekends, and bank holidays. Show that you understand the importance of being adaptable in a dynamic transport environment.