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- Tasks: Assist customers with ticket purchases and ensure safe train dispatch.
- Company: Join Transport for Wales, transforming transport for a sustainable future.
- Benefits: Enjoy a supportive work environment with opportunities for personal development.
- Why this job: Be part of an inclusive team making a real difference in customer journeys.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Welsh language skills are a plus, but not required.
The predicted salary is between 27600 - 39000 £ per year.
Customer Service Advisor – Abergavenny,
Salary: £33,205Basis: Full timePlease note: we are actively recruiting for our talent pool for the following locations – Cwmbran, Abergavenny and Hereford. If you are already in the talent pool for this location, your position will not be impacted.
Equal Opportunities
At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone\’s different and has their own perspective so we\’re building a diverse team that mirrors the communities we serve. Through this we\’re determined to be one of Wales\’ leading inclusive employers. We\’re creating an inclusive transport network that everyone in Wales can be proud of.
Who we are
At Transport for Wales, we\’re on a mission to transform transport in Wales and make it fit for the future, whether that\’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we\’re all facing.
We\’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we\’ve made to the people of Wales to build a sustainable transport network that meets their needs.
Role Responsibilities
We are currently recruiting for Customer Service Advisor\’s (CSA) to join our front-line operations team.
As a Customer Service Advisor (CSA), you will aim to deliver a positive and friendly approach to the key customer-facing roles we have within our stations. You could find yourself spending your days at any of these three important areas:
- Assisting customers in buying their tickets at our busy booking offices;
- Checking customer tickets as they pass through ticket gate barriers;
- Or working on the platforms, responsible for the safe dispatch of the trains!
Your role will be varied, and you will need to be able to think on your feet whilst assisting passengers in a busy environment. Being passionate about customer service is a must. Our stations teams are given the responsibility and ownership to make a difference to each customer journey.
By engaging with customers to enable their needs to be met; Assisting customers with accessibility needs, providing accurate information and advice for customers to make informed decisions regarding our services; and in doing so increasing customer confidence in our teams and organisation.
You will be required to following tried and trusted procedures to ensure the safety of our customers and colleagues remains paramount.
Recognition and continued commitment to our new multi-modal ways of working as we evolve our integrated transport model.
Who we\’re looking for
- Able to deliver Excellent front-line customer service
- A strong communicator both, verbal and written skills
- Able to make decisions in a confident manner
- Ability to deal appropriately with difficult situations and remain calm
- Comfortable working within strict procedures, following rules and regulations
- Able to work as part of a team or independently
As a transport operating company, we are there for our customers whenever they need to travel – this means that you will be happy to work a variety of shifts, including bank holidays and weekends.
Joining Our Talent Pool
If you are successful after interview stage but there is not a role immediately available, you will be placed into our Talent Pool for a period of 12 months where you will be considered as and when a suitable position arises.
Welsh Language Skills
The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role.
Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.
Next Steps
Does this role sound like the opportunity you are looking for? Do you want to find out more? See attached Job Description for further details.
TFW is a Disability Confident employer. We are happy to discuss any reasonable adjustments you may need in the recruitment process or as part of the role if you are successful.
This advert will close at midnight on the day of the application closing date stated above. We do encourage you to submit your application as early as possible.
Please note, we reserve the right to close this vacancy early if we receive sufficient applications.
If you have submitted an application for this role within the last 6 months and were unsuccessful, please do not re-apply as regrettably, your application will not be considered.
Customer Service Advisor - Abergavenny, employer: Transport for Wales
Contact Detail:
Transport for Wales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Abergavenny,
✨Tip Number 1
Familiarise yourself with Transport for Wales' values and mission. Understanding their commitment to sustainability and inclusivity will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face as a Customer Service Advisor. Think about how you would handle difficult situations or provide assistance to customers with accessibility needs.
✨Tip Number 3
If you have any Welsh language skills, be sure to highlight them. Even if it's not essential, showing your willingness to engage with the local community can set you apart from other candidates.
✨Tip Number 4
Prepare questions to ask during your interview that demonstrate your interest in the role and the company. Inquiring about their approach to customer service or how they support employee development can show your enthusiasm for joining their team.
We think you need these skills to ace Customer Service Advisor - Abergavenny,
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Customer Service Advisor. Highlight your relevant experience in customer service and how it aligns with the role.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the position. Emphasise your communication skills, ability to handle difficult situations, and any experience in a front-line customer service role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Transport for Wales' mission. Mention your ability to work under pressure and your commitment to following procedures for safety.
Highlight Welsh Language Skills: If you have any proficiency in Welsh, be sure to mention it in your application. Even though it's not essential, it can enhance your application and show your willingness to engage with the community.
How to prepare for a job interview at Transport for Wales
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share examples of how you've gone above and beyond to assist customers in previous roles, as this aligns perfectly with the values of Transport for Wales.
✨Demonstrate Strong Communication Skills
As a Customer Service Advisor, you'll need to communicate effectively with a diverse range of customers. Practice articulating your thoughts clearly and confidently, both verbally and in writing, to showcase your communication abilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle difficult situations. Think of past experiences where you successfully resolved conflicts or provided support under pressure, and be ready to discuss these scenarios in detail.
✨Familiarise Yourself with Transport for Wales
Research Transport for Wales and its mission to transform transport in Wales. Understanding their goals and values will help you tailor your responses and demonstrate your commitment to their vision during the interview.