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- Tasks: Join our team as a Customer Service Advisor, assisting customers at stations and ensuring a smooth travel experience.
- Company: Transport for Wales is transforming transport in Wales, focusing on sustainability and inclusivity.
- Benefits: Enjoy flexible shifts, opportunities for Welsh language training, and be part of a diverse team.
- Why this job: Be a key player in enhancing customer experiences while contributing to sustainable transport solutions.
- Qualifications: Strong customer service skills, effective communication, and the ability to handle challenges calmly are essential.
- Other info: Successful candidates may join our Talent Pool for future opportunities; early applications are encouraged.
The predicted salary is between 28800 - 43200 £ per year.
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Please note: we are actively recruiting for our talent pool for the following locations – Cwmbran, Abergavenny and Hereford. If you are already in the talent pool for this location, your position will not be impacted.
Equal Opportunities At Transport for Wales, we value diversity. It makes us stronger, helps us understand our customers better, make better decisions, and be more innovative. Everyone’s different and has their own perspective, so we’re building a diverse team that mirrors the communities we serve. We’re committed to being one of Wales\’ leading inclusive employers, creating an inclusive transport network that everyone in Wales can be proud of.
Who we are
Transport for Wales is on a mission to transform transport in Wales and make it sustainable. We aim to inspire a change in how the nation travels, covering rail, bus, walking, and cycling. We support a diverse and inclusive workplace where everyone can grow and succeed, essential for delivering a sustainable transport network that meets the needs of the people of Wales.
Role Responsibilities
We are recruiting for Customer Service Advisors (CSA) to join our front-line operations team. As a CSA, you will provide a positive, friendly customer service experience at our stations, which may include:
- Assisting customers with ticket purchases at busy booking offices;
- Checking tickets at gate barriers;
- Working on platforms to ensure the safe dispatch of trains.
Your role is varied, requiring quick thinking and a passion for customer service. You will help meet customer needs, assist with accessibility, provide accurate information, and follow safety procedures to ensure the safety of customers and colleagues.
Who we’re looking for
- Excellent front-line customer service skills
- Strong verbal and written communication skills
- Decision-making confidence
- Ability to handle difficult situations calmly
- Ability to work within strict procedures and regulations
- Team player and independent worker
Flexibility to work various shifts, including bank holidays and weekends, is required.
Joining Our Talent Pool
If successful after the interview but no immediate role is available, you will be placed in our Talent Pool for 12 months, considered for suitable upcoming positions.
Welsh Language Skills
Welsh language skills are a plus but not essential. We support and encourage Welsh language development through various training and community courses.
Next Steps
If interested, see the attached Job Description for more details. We are a Disability Confident employer and support reasonable adjustments during recruitment and employment. The application deadline is midnight on the closing date, and early applications are encouraged.
Note: We reserve the right to close this vacancy early if sufficient applications are received.
If you applied within the last 6 months and were unsuccessful, please do not re-apply.
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Customer Service Advisor employer: Transport for Wales
Contact Detail:
Transport for Wales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Transport for Wales and their mission. Understanding their commitment to sustainability and inclusivity will help you align your answers during the interview, showcasing your passion for customer service in a diverse environment.
✨Tip Number 2
Prepare to demonstrate your front-line customer service skills through real-life examples. Think of situations where you've successfully handled difficult customers or provided exceptional service, as these stories will resonate well with the interviewers.
✨Tip Number 3
Showcase your flexibility and willingness to work various shifts, including weekends and bank holidays. This is crucial for the role, so be ready to discuss your availability and any previous experiences that highlight your adaptability.
✨Tip Number 4
If you have any Welsh language skills, even at a basic level, mention them! While not essential, it shows your commitment to the community and can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or experiences that demonstrate your ability to handle difficult situations, communicate effectively, and work as part of a team.
Showcase Your Skills: Make sure to showcase your strong verbal and written communication skills in your application. Provide specific examples of how you've successfully assisted customers or resolved issues in past roles.
Be Mindful of Deadlines: Pay attention to the application deadline and submit your application well before midnight on the closing date. Early applications are encouraged, so don’t wait until the last minute!
How to prepare for a job interview at Transport for Wales
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to provide excellent service is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will demonstrate your capability and passion for the role.
✨Demonstrate Quick Thinking
The role requires quick decision-making, especially in busy environments. Think of scenarios where you had to make fast decisions under pressure and be ready to discuss them. This will show your potential employer that you can handle the demands of the job.
✨Emphasise Teamwork and Independence
Being a team player while also being able to work independently is key. Prepare to discuss how you've successfully collaborated with others in previous roles, as well as instances where you took initiative on your own.
✨Familiarise Yourself with Transport for Wales
Research Transport for Wales and their mission to transform transport in Wales. Understanding their values and goals will help you align your answers with what they are looking for in a candidate, showing that you're genuinely interested in the company.